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[Resolved] Deactivate Account Plugin setting page blank

  • Participant
    Level: Initiated
    Posts: 3
    Claudio Cucè on November 3, 2017 at 3:52 pm #11515

    Hello, afer installing the plugin setting page:
    http://anpia.it/wp-admin/options-general.php?page=bp-deactivate-account-settings
    is blank.

    I can deactivate users in their profile box and can see their status on user list, so the plugin is somehow working, but I need to change the settings.

    Do you know about any othe plugin conflicting with Deactivate Account?

    What could I do?

  • Participant
    Level: Initiated
    Posts: 3
    Claudio Cucè on November 3, 2017 at 3:57 pm #11517

    I have “Members” and “User Access Manager” pligins, among others

  • Keymaster
    (BuddyDev Team)
    Posts: 24741
    Brajesh Singh on November 3, 2017 at 5:05 pm #11520

    Hi Claudio,
    Thank you for purchasing the plugin.

    I am sorry for the inconvenience. It seems to me that most probably the admin user does not have “delete_users” capability.

    we use this capability to show the admin settings.

    is there any chance that you or someone removed it using “Members” plugin?

    Please let me know and I will assist.

  • Keymaster
    (BuddyDev Team)
    Posts: 24741
    Brajesh Singh on November 3, 2017 at 5:06 pm #11521

    Also, is the link appearing in the menu but the page is not rendered?

  • Keymaster
    Level: Yogi
    (BuddyDev Team)
    Posts: 3115
    Ravi on November 3, 2017 at 5:17 pm #11522

    Hello Claudio,

    Sorry for the inconvenience. There are ways to know which plugin restricting you to access ‘BuddyPress Deactivate Account’ settings. Try to debug as follows.

    1. Enable WordPress debugging mode from ‘wp-config.php’ file. Change this

    
define('WP_DEBUG', false);

    to

    
define('WP_DEBUG', true);

    it will print the error.

    2. Or Try with deactivating others plugin one by one and check which one is conflicting.

    Please let me know if the problem persists.

    Thank You
    Ravi

  • Participant
    Level: Initiated
    Posts: 3
    Claudio Cucè on November 4, 2017 at 6:17 pm #11542

    Thanks for the fast asnwers.

    Brajesh:
    – delete_user capability is on, and I can Deactivate users using right column box on user’s profile.
    – the link is on the menu and the page is not rendered
    – disabling “members” plugin nothing changes

    Ravi:
    This is the error printed with debugging mode on:

    Warning: file_exists(): open_basedir restriction in effect. File(/www/mw_qxaacrqcq/anpia.it/wp-content/plugins/bp-deactivate-account/admin/pt-settings/src/class-page.php) is not within the allowed path(s): (/www/MW_qXaacRqcq/:/usr/share/php/:/var/lib/phpuploadtemp/:/var/lib/php5/:/var/lib/wsdlcache/) in /www/MW_qXaacRqcq/anpia.it/wp-content/plugins/bp-deactivate-account/admin/pt-settings/pt-settings-loader.php on line 64 Fatal error: Class ‘Press_Themes\PT_Settings\Page’ not found in /www/MW_qXaacRqcq/anpia.it/wp-content/plugins/bp-deactivate-account/admin/class-admin-helper.php on line 97

    can you understand from this? (I can’t)

  • Keymaster
    (BuddyDev Team)
    Posts: 24741
    Brajesh Singh on November 4, 2017 at 11:00 pm #11551

    Hi Claudio, Ravi
    Thank you.

    The error log makes a lot of sense. It is an issue with our new admin framework(pt-settings, It assumed the whole path to be lowercase while it should have only assumed that for the relative path).

    I will post an update and let you know.

    Thank you
    Brajesh

  • Keymaster
    (BuddyDev Team)
    Posts: 24741
    Brajesh Singh on November 5, 2017 at 12:26 am #11552

    Hi Claudio,
    Please upgrade to 1.1.1
    https://buddydev.com/plugins/bp-deactivate-account/

    it should fix the issue. The path is case sensitive and should work now.

    Please do let me know if it doe or not?

    Thank you
    Brajesh

  • Participant
    Level: Initiated
    Posts: 3
    Claudio Cucè on November 5, 2017 at 11:49 pm #11562

    Solved.

    Thank you, good support.

    Claudio

  • Keymaster
    Level: Yogi
    (BuddyDev Team)
    Posts: 3115
    Ravi on November 6, 2017 at 3:38 am #11563

    Hello Claudio,

    Thank you for the acknowledgement and feedback.

    Thank You
    Ravi

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This topic is: resolved