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[Resolved] Issue with the BP avatar crop tool

  • Participant
    Level: Yogi
    Posts: 1117
    calu on February 16, 2019 at 8:49 pm #20957

    Hi Brajesh, this issue with the crop tool has been described by several in the BP forum, but without a single solution or explanation to why it suddenly appears.

    After upload, the crop tool is only presented by a dot in the corner, and you can’t drag it out.The image is then cropped from the top left corner.

    https://imgur.com/a/RuOCRuH

    https://imgur.com/a/0JkiJd4

    I have gone through my plugins and deactivated any custom code which could cause the problem, but with no luck. I have experienced the issue before, long time ago, and can’t remember neither what was causing it, and hov I solved it.

    I guess you might have come across this issue before, do you have any suggestions to what I could try to solve it?

    Regards
    Carsten

  • Keymaster
    (BuddyDev Team)
    Posts: 24715
    Brajesh Singh on February 17, 2019 at 1:29 am #20959

    Hi Carsten,
    Is there any chance you have a lazy loading plugin installed for image or javascript? If yes, Please disable it and clear browser cache to test again.

    I have seen this happening with lazy loaded images most of the time. Please let me know if that is not the case?

    Regards
    Brajesh

  • Participant
    Level: Yogi
    Posts: 1117
    calu on February 17, 2019 at 10:50 am #20961
    This reply has been marked as private.
  • Keymaster
    (BuddyDev Team)
    Posts: 24715
    Brajesh Singh on February 18, 2019 at 3:14 pm #20976

    Hi Carsten,
    marking it resolved.
    For others looking at it, It was an issue with one of the plugins causing lazy loading of image.

    Regards
    Brajesh

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This topic is: resolved