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Am unable to update a plugin i bought

  • Participant
    Level: Enlightened
    Posts: 44
    bo on August 6, 2018 at 4:33 pm #16656

    Downloading update from https://buddydev.com/downloads/buddypress-user-contact-form/versions/buddypress-user-contact-form-1-0-4.zip?buddydev_package=1&access_key=…
    An error occurred while updating BuddyPress User Contact Form: Download failed. If it is a BuddyDev premium plugin or theme, Please make sure that you have a valid BuddyDev access key and an active membership/purchase for this item

    • This topic was modified 6 years, 3 months ago by Brajesh Singh. Reason: Access Key removed for security reasons
  • Participant
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    Posts: 44
    bo on August 6, 2018 at 4:38 pm #16658
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  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on August 6, 2018 at 4:39 pm #16659

    Hi Bo,
    Your subscription for update has expired, that’s why you are getting that error.

    Regards
    Brajesh

    PS: Please do not share the access key as it is tied to your account. If it becomes public, we will need to revoke and regenerate it. That means, you will need to update it again on any site needing update.

  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on August 6, 2018 at 4:40 pm #16660

    Hi Bo,

    Please check the subscription. You had opted for 1 month update and support only.

    You can keep using the plugin but future updates is only available to active subscription.

    Regards
    Brajesh

  • Participant
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    Posts: 44
    bo on August 6, 2018 at 4:42 pm #16661
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  • Participant
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    Posts: 44
    bo on August 6, 2018 at 4:44 pm #16662
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  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on August 6, 2018 at 4:48 pm #16663
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  • Participant
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    Posts: 44
    bo on August 6, 2018 at 4:48 pm #16664
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  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on August 6, 2018 at 4:52 pm #16667
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  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on August 6, 2018 at 4:56 pm #16669
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