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Critical error when I Customize Community Pro Theme

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  • Participant
    Level: Initiated
    Posts: 9
    Paul Cameron on October 23, 2024 at 2:58 pm #53380

    I use the Community Builder Pro theme, and after a recent update my menu doesn’t look right. The spacing is off, the background partially disappeared, etc. When I click “Customize” on for the theme it triggers a critical error and I cannot access it. This happens with the main theme as well as the child theme. Can you help? The site is: https://speedupmysearch.com

  • Keymaster
    (BuddyDev Team)
    Posts: 24883
    Brajesh Singh on October 24, 2024 at 12:02 am #53383

    Hi Paul,
    I am sorry for the issue.

    1. Are you using the latest version of community Builder pro?
    2. Are you using BP classic plugin? Is it active? If not, Please activate this.
    https://wordpress.org/plugins/bp-classic/

    Please let me know if that makes it work or not?

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 9
    Paul Cameron on October 30, 2024 at 7:21 pm #53431

    I added that plugin and activated it. Cleared the cache. Made sure I’m running the latest version of community builder pro., and still get a critical error. Also, none of the shortcodes on my site are showing up either. I have multiple sections of shortcode features, but they are all missing from the site. I used to have a list of jobs on my home page, and while the shortcode is still there, the list of jobs are not. It’s just blank.

  • Keymaster
    (BuddyDev Team)
    Posts: 24883
    Brajesh Singh on October 30, 2024 at 7:25 pm #53432

    Hi Paul,
    I am sorry, activating should have it fixed.

    Can you please provide me the error log. I can look into it quickly and have a better idea what is happening there.

    Regards
    Brajesh

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