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Critical error when I Customize Community Pro Theme

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  • Participant
    Level: Enlightened
    Posts: 24
    Paul Cameron on October 23, 2024 at 2:58 pm #53380

    I use the Community Builder Pro theme, and after a recent update my menu doesn’t look right. The spacing is off, the background partially disappeared, etc. When I click “Customize” on for the theme it triggers a critical error and I cannot access it. This happens with the main theme as well as the child theme. Can you help? The site is: https://speedupmysearch.com

  • Keymaster
    (BuddyDev Team)
    Posts: 24910
    Brajesh Singh on October 24, 2024 at 12:02 am #53383

    Hi Paul,
    I am sorry for the issue.

    1. Are you using the latest version of community Builder pro?
    2. Are you using BP classic plugin? Is it active? If not, Please activate this.
    https://wordpress.org/plugins/bp-classic/

    Please let me know if that makes it work or not?

    Regards
    Brajesh

  • Participant
    Level: Enlightened
    Posts: 24
    Paul Cameron on October 30, 2024 at 7:21 pm #53431

    I added that plugin and activated it. Cleared the cache. Made sure I’m running the latest version of community builder pro., and still get a critical error. Also, none of the shortcodes on my site are showing up either. I have multiple sections of shortcode features, but they are all missing from the site. I used to have a list of jobs on my home page, and while the shortcode is still there, the list of jobs are not. It’s just blank.

  • Keymaster
    (BuddyDev Team)
    Posts: 24910
    Brajesh Singh on October 30, 2024 at 7:25 pm #53432

    Hi Paul,
    I am sorry, activating should have it fixed.

    Can you please provide me the error log. I can look into it quickly and have a better idea what is happening there.

    Regards
    Brajesh

  • Participant
    Level: Enlightened
    Posts: 24
    Paul Cameron on April 22, 2025 at 7:52 pm #55297

    This issue is still persisting. I don’t know how to provide you with an error log. Where do I get that? After the latest update my shortcode blocks don’t show up, my buttons are not solid colors anymore, and my menus look terrible. I really need this fixed. Can you help? If you can’t help me fix this I will need to find a new theme for my site which I really do not want to do, but I won’t have a choice. Please advise.

  • Keymaster
    (BuddyDev Team)
    Posts: 24910
    Brajesh Singh on April 22, 2025 at 8:02 pm #55299

    Hi Paul,
    I am sorry for your experience.

    Can you please grant me access to the site(admin/ftp). I can enable WP_DERBUG_LOG and find/fix it quickly.

    Thank you
    Brajesh

  • Participant
    Level: Enlightened
    Posts: 24
    Paul Cameron on April 22, 2025 at 8:52 pm #55300
    This reply has been marked as private.
  • Keymaster
    (BuddyDev Team)
    Posts: 24910
    Brajesh Singh on April 22, 2025 at 8:55 pm #55301

    Hi Paul,
    Thank you for the log.

    Please visit Dashboard->Settings->BuddyPress->Components and enable “Extended Profile”

    That will fix this issue.

    Regards
    Brajesh

  • Participant
    Level: Enlightened
    Posts: 24
    Paul Cameron on April 22, 2025 at 9:19 pm #55302
    This reply has been marked as private.
  • Participant
    Level: Enlightened
    Posts: 24
    Paul Cameron on April 22, 2025 at 9:33 pm #55305
    This reply has been marked as private.

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