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[Resolved] Critical error when I Customize Community Pro Theme

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  • Keymaster
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    Brajesh Singh on April 22, 2025 at 9:38 pm #55307
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    Paul Cameron on April 22, 2025 at 10:20 pm #55308
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    Paul Cameron on April 23, 2025 at 1:40 pm #55310
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    Paul Cameron on April 24, 2025 at 1:33 pm #55312

    Is the mismatch between the backend preview and the messy frontend just a problem with the theme that cannot be fixed? Unfortunately the negative feedback I’m getting is enough that I need to get it fixed or make a theme change. I’d appreciate any insight or help you can provide. Thank you.

  • Keymaster
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    Brajesh Singh on April 24, 2025 at 1:38 pm #55313

    Hi Paul,
    Thank you for the details.

    I am not sure what is causing the mismatch. I can see that the customize view is very different from the the actual. The spacing are incorrect.

    since you are on a hosting that supports staging, Please creating a staging site form live and provide me access to it. It should allow me to find out the actual issue(It is most probably related to css generation or override).

    Regards
    Brajesh

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    Paul Cameron on April 24, 2025 at 1:44 pm #55314

    Okay thank you, will do. I’ll let you know as soon as it’s ready.

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    Paul Cameron on April 24, 2025 at 3:25 pm #55315
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    Brajesh Singh on April 24, 2025 at 6:35 pm #55316
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    Paul Cameron on April 28, 2025 at 3:40 pm #55319

    Hi Brajesh, I’m just circling back to see if you were able to figure out the css issue on the staging site so I can get the live site fixed. Please let me know. Thanks.
    Paul

  • Keymaster
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    Brajesh Singh on April 30, 2025 at 12:48 pm #55322

    Hi Paul,
    I am sorry, I have been travelling and lack access to a PC night now. I will have my access by evening tomorrow and I will look into it quickly.

    I am sorry for the delay.

    Regards
    Brajesh

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