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"Forgot Password" is not working

  • Participant
    Level: Master
    Posts: 497
    Daniel on December 6, 2018 at 1:08 pm #19282

    Hi,

    I have figured out that when a user has forgotten his password and the user clicks on the forgot password link, the email to reset the password is not sending out to the user’s email address.

    Could you might help to fix this problem? (I don’t receive any responses from the Theme support since 3 weeks.)

    Thank you for your reply and your assistance.

    Regards,
    Daniel

  • Keymaster
    (BuddyDev Team)
    Posts: 24706
    Brajesh Singh on December 6, 2018 at 1:14 pm #19283

    Hi Daniel,
    My suggestion will be install a mail log plugin and check if mails are being sent. If sent, and still not received by users, you should most probably opt for a smtp plugin to send mail.

    Regards
    Brajesh

  • Participant
    Level: Master
    Posts: 497
    Daniel on December 6, 2018 at 1:32 pm #19288

    Hi Brajesh,

    Thanks for the input, I got it!

    Might you have any suggestions of lightweight plugins of this kind?

    I had a look at it to use:

    for logging:

    https://wordpress.org/plugins/wp-mail-logging/

    for smtp:

    https://wordpress.org/plugins/wp-mail-smtp/

    Thanks & regards,
    Daniel

  • Keymaster
    (BuddyDev Team)
    Posts: 24706
    Brajesh Singh on December 6, 2018 at 1:52 pm #19289

    Hi Daniel,
    For smtp I personally prefer
    https://wordpress.org/plugins/easy-wp-smtp/

    as it seems to have a simple interface.

    For mail logging, you can use any option ans it will be only a temporary thing and you will be disabling after the email testing.

    Regards
    Brajesh

  • Participant
    Level: Master
    Posts: 497
    Daniel on December 6, 2018 at 6:33 pm #19300
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  • Participant
    Level: Master
    Posts: 497
    Daniel on December 13, 2018 at 8:54 am #19450
    This reply has been marked as private.
  • Participant
    Level: Master
    Posts: 497
    Daniel on December 13, 2018 at 12:31 pm #19456

    Hi Brajesh,

    I had a look today on reviews of SMPTP Plugins and postman has the best reviews

    https://wordpress.org/support/plugin/post-smtp/reviews/?filter=5

    What do you think? 🙂

    Regards,
    Daniel

  • Keymaster
    (BuddyDev Team)
    Posts: 24706
    Brajesh Singh on December 13, 2018 at 2:00 pm #19458

    Hi Daniel,
    Sure, you can use it.

    I personally prefer simple, lightweight interfaces and that’s why I had a different suggestions. They all work properly no matter which one you select. So, go with the one you feel comfortable.

    Best Regards
    Brajesh

  • Participant
    Level: Master
    Posts: 497
    Daniel on December 15, 2018 at 12:16 pm #19512

    Hi Brajesh,

    Okay thanks, but Postman plugin is apparently also lightweight and it has the email logging implemented which is practical.

    My other problem I have explained above still exists that the BP Ajax Register form is not loading properly when clicking from the Forgott Password page. Might you know the reason why the system does show the form differently as on the Homepage?

    Thank you for your ideas.

    Regards,
    Daniel

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