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[Resolved] Groups links get 404 error after switching back to old theme

  • Participant
    Level: Master
    Posts: 497
    Daniel on December 25, 2020 at 4:40 pm #35084

    Hi,

    I have a problem, I have switched Theme to try something new but then I switched to the old theme and since then when I click on an existing Group, then it comes up 404 error.

    Would it be possible to help me troubleshoot please in order that I can fix the problem?

    Thank you very much for your time and assistance.

    Regards
    Daniel

  • Participant
    Level: Master
    Posts: 497
    Daniel on December 26, 2020 at 9:39 am #35089

    Hi guys,

    Sorry for rushing but I need your assistance, I know it’s the holiday season but would appreciate it if you could help me out?

    Thank you.

    Regards
    Daniel

  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on December 26, 2020 at 9:44 pm #35092

    Hi Daniel,
    I am sorry to hear about your issue.

    Since the themes you have used or the plugins are not ours, Your best solution is for the theme company to contact. I have checked your site and I do not see any reason(other than some configuration causing it).
    Even though we are prioritizing only our paid members currently, I appreciate you being with us for multiple years in the past and will be glad to assist.

    Please share the admin details and I can quickly check it.

    Thank you
    Brajesh

  • Participant
    Level: Master
    Posts: 497
    Daniel on December 26, 2020 at 10:09 pm #35097
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  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on December 26, 2020 at 10:12 pm #35098
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  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on December 26, 2020 at 10:14 pm #35099
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  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on December 26, 2020 at 10:27 pm #35104
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  • Participant
    Level: Master
    Posts: 497
    Daniel on December 26, 2020 at 10:39 pm #35109
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  • Participant
    Level: Master
    Posts: 497
    Daniel on December 26, 2020 at 10:49 pm #35111
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  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on December 26, 2020 at 11:03 pm #35113

    Hi Daniel,
    Thank you.

    My apologies for the issue. It was BP default Group Tab plugin causing it. Group’s management screens were accessible while the home page was giving 404.

    It seems you might have set a custom tab which was disabled in the theme changes. I have disabled the plugin for now and the site’s groups are working.

    Regards
    Brajesh

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This topic is: resolved