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Issue with additional Buddyboss profile fields

  • Participant
    Level: Initiated
    Posts: 5
    bryon on April 28, 2024 at 12:14 pm #52407

    Hello. We are running the latest version of Buddyboss. We installed and activated the plugin. We added additional profile fields. However, after the user goes through the registration process and provides the conditional parameters we set while testing the plugin, the user inputs do not display on the front end. Do you have any suggestions on how we might address this?

  • Keymaster
    (BuddyDev Team)
    Posts: 24611
    Brajesh Singh on April 28, 2024 at 12:20 pm #52408

    Hi Bryon,
    Welcome to BuddyDev.

    Please contact BuddyBoss support,
    https://www.buddyboss.com/contact/

    They are in the best position to assist you.

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 5
    bryon on April 28, 2024 at 12:27 pm #52412

    Hi, Brajesh. Thanks for getting back to me. I originally contacted Buddyboss about this. As you probably know, they are great. But they recommended I reach out to you to resolve this. Do you have any other suggestions? We like the idea of your plugin but it currently does not work for us.

  • Keymaster
    (BuddyDev Team)
    Posts: 24611
    Brajesh Singh on April 28, 2024 at 12:30 pm #52413

    Hi Bryon,
    Thank you for the reply.

    is it about conditional fields plugin? Can you please let me know if it is related to one of our plugins?
    I am sorry, I thought It was a general BuddyBoss issue/question.

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 5
    bryon on April 28, 2024 at 12:38 pm #52414

    Yes, sir. Conditional fields. Apologies for not making that clear.

  • Keymaster
    (BuddyDev Team)
    Posts: 24611
    Brajesh Singh on April 28, 2024 at 12:40 pm #52415

    Hi Bryon,
    Thank you.

    1. Are the user able to register?
    2. Please visit Dashboard-> Users->Edit Profile(for the user) and check if the profile field data is shown there?

    Please share your findings.

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 5
    bryon on April 28, 2024 at 12:42 pm #52416

    Sure. I will test this again on staging and share the results with you. Thank you. Stay tuned.

  • Keymaster
    (BuddyDev Team)
    Posts: 24611
    Brajesh Singh on April 28, 2024 at 12:48 pm #52418

    Thank you.

  • Participant
    Level: Initiated
    Posts: 5
    bryon on April 28, 2024 at 3:18 pm #52422

    Sharing some screenshots here to show you that we’ve implemented the plug-in on staging and tested but do not see the associated parameters displaying on the front end:

    Wordpress backend – 1 (Buddyboss -> Profiles -> Profile Fields):
    https://drive.google.com/file/d/1ZhBXGDEmEfvwmbInCXj1nIuULgAFXt6h/view?usp=sharing

    Wordpress backend – 2 (Buddyboss -> Profiles -> Profile Fields):
    https://drive.google.com/file/d/1a1sVoPSY_2MlsgrADPxmy1kMGyS_5Yxn/view?usp=sharing

    Front end (Buddyboss user profile page):
    https://drive.google.com/file/d/1ox4qTrHWPp4hUNgSB1xQuzEIXtL1HRHy/view?usp=sharing

  • Keymaster
    (BuddyDev Team)
    Posts: 24611
    Brajesh Singh on April 28, 2024 at 4:20 pm #52423

    Hi Bryon,
    Thank you for the screenshot.

    1. You do not need conditional fields for applying limit by member type. BuddyBoss handles it as you have already scoped to the membertype(in right).

    2. Also, BuddyBoss uses some post id for the member type/profile type and that won’t work with conditional field even if it was not scoped.

    For your current use case, you should simply disable the conditional field plugin. BuddyBoss will handle the conditions on member type.

    Regards
    Brajesh

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