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Messages not showing in regular messages tab but showing only in starred

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  • Participant
    Level: Enlightened
    Posts: 48
    la on March 22, 2025 at 1:48 am #55215

    Hey there,
    I’m not sure if this is related to one of your plugins or not. It’s odd. I sent a test message from my admin account to a test user account. It doesn’t show up in the inbox, says no messages. But if you go to starred messages, it’s there. Any idea why?

  • Keymaster
    (BuddyDev Team)
    Posts: 24875
    Brajesh Singh on March 22, 2025 at 6:00 pm #55216

    Hi,
    Thank you for the question.

    This is not related to our plugins.
    In BuddyPress, If you send a message, It does not show in your Inbox. It goes to the ‘sent’ box of the sender, for receiver it goes to inbox. If the other party replies, then It will go to your inbox.

    Hope that helps.

    PS:- Not sure why it is appearing in starred message.

    Regards
    Brajesh

  • Participant
    Level: Enlightened
    Posts: 48
    la on March 22, 2025 at 7:03 pm #55223

    Hey there, thanks for the reply.

    Sorry if I wasn’t clear. Also, I deleted that one and tried a new test.

    I installed your Profile Visibility plugin. I thought maybe that had something to do with it.

    If I send a message from one user account to another, it shows up in the inbox where it is intended, to the other user. If I open the message, and star it from the message being opened, it shows up in the starred tab of that user (who received it). If I go back to the inbox, it’s also still there in the inbox. So now that seems to be working.

    But- different thing – below the email message pane in the inbox, is the Active Conversation pane. If I star it there, I don’t see that it does anything.
    I don’t understand the difference then between opening the email itself, starring it, seeing it in both the inbox and the starred tab – as intended, but then star it in Active Conversation, and it’s not in starred – which now I’m seeing “Active Conversation” is different than Message Inbox?
    What is the Active Conversation then and where do you see the starred one? How is Active Conversation different than Messages Inbox, Starred, Sent?

    Does any of this have anything to do with your plugins?

  • Keymaster
    (BuddyDev Team)
    Posts: 24875
    Brajesh Singh on March 22, 2025 at 7:13 pm #55225

    Hi La,
    Thank you for the reply.
    1. No, Our plugin has nothing to do with it.
    2. The issue you are facing is staring the reply/message and most probably the theme/template pack is not supporting it properly. The starred message seems to be working fine on my test.

    Are you using any custom theme?

    Regards
    Brajesh

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