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page header and cover photos

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  • Participant
    Level: Initiated
    Posts: 7
    samuel on February 15, 2023 at 4:01 pm #48412

    when I upload page headers and cover photos my site it gives me the suggested image size (which is 2000×400) but when I upload it the photo is to big that it doesn’t show..is there another image size how do I fix this please..

  • Keymaster
    (BuddyDev Team)
    Posts: 24706
    Brajesh Singh on February 15, 2023 at 4:04 pm #48414

    Hi Samuel,
    Welcome to BuddyDev support forums.

    The theme needs 2000x450px header images. Are you uploading one at that dimension?

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 7
    samuel on February 15, 2023 at 4:28 pm #48420

    yes…

  • Keymaster
    (BuddyDev Team)
    Posts: 24706
    Brajesh Singh on February 15, 2023 at 4:31 pm #48421

    Please link me to a screenshot that shows the issue.

    Thank you
    Brajesh

  • Participant
    Level: Initiated
    Posts: 7
    samuel on February 15, 2023 at 5:43 pm #48425

    https://ibb.co/5n5x5zJ

    https://ibb.co/MCkyvqR

    or is it because its a jpg file

  • Participant
    Level: Initiated
    Posts: 7
    samuel on February 15, 2023 at 10:51 pm #48427

    sorry i made a mistake for the first link

    https://ibb.co/JHm86J9

  • Keymaster
    (BuddyDev Team)
    Posts: 24706
    Brajesh Singh on February 16, 2023 at 6:37 am #48432

    Hi,
    It seems more like a background position issue.

    Can you try saving and then then checking on the front end without customizer? Also, if feasible, Please link me(you can mark the reply private if needed).

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 7
    samuel on February 16, 2023 at 7:36 am #48435
    This reply has been marked as private.
  • Keymaster
    (BuddyDev Team)
    Posts: 24706
    Brajesh Singh on February 16, 2023 at 8:41 am #48440
    This reply has been marked as private.
  • Participant
    Level: Initiated
    Posts: 7
    samuel on February 16, 2023 at 8:46 am #48444
    This reply has been marked as private.

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