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[Resolved] Recent Profile Visitors – no visit count in tab

  • Participant
    Level: Yogi
    Posts: 1117
    calu on June 24, 2019 at 11:36 am #23654

    Hi Brajesh, i just purchased Recent Profile Visitors plugin. for some reason i do not get the visit count in the profile tab.

    https://imgur.com/2CJ00lu

    Here’s my settings:

    https://imgur.com/2CJ00lu

    Any ideas, why this don’t work?

    Best
    Carsten

  • Keymaster
    (BuddyDev Team)
    Posts: 24636
    Brajesh Singh on June 24, 2019 at 5:26 pm #23660

    Hi Carsten,
    Thank you for using the plugin.

    It seems to me that both the images are same.

    Please do note that the count in the tab bar shows the Unique visit count(ho many people visited) and not how many times.

    Regards
    Brajesh

  • Participant
    Level: Yogi
    Posts: 1117
    calu on June 24, 2019 at 7:50 pm #23665
    This reply has been marked as private.
  • Keymaster
    (BuddyDev Team)
    Posts: 24636
    Brajesh Singh on June 26, 2019 at 8:20 am #23678

    Hi Carsten,
    1. Please check the setting for the visited user(whose profile is being visited). Your configuration only considers the setting of visited user(always). Please check that. I am assuming it is not set to recording.

    Once you enable it, It will start recording.

    Regards
    Brajesh

  • Participant
    Level: Yogi
    Posts: 1117
    calu on June 26, 2019 at 8:33 am #23681

    Hi Brajesh, thanks for your suggestion, but it seems like the profile settings are ok?

    Recieve Notification on new profile visits? Yes
    Recieve Notification on new profile visits by email? No

    Best
    Carsten

  • Keymaster
    (BuddyDev Team)
    Posts: 24636
    Brajesh Singh on June 26, 2019 at 9:03 am #23682

    Hi Carsten,
    Thank you for the prompt reply.

    I am referring to another setting. Please see

    https://i.imgur.com/WGALnJP.png

    Regards
    Brajesh

  • Participant
    Level: Yogi
    Posts: 1117
    calu on June 26, 2019 at 9:09 am #23684

    Hmm that’s strange, I do not have that option under settings?

  • Keymaster
    (BuddyDev Team)
    Posts: 24636
    Brajesh Singh on June 26, 2019 at 11:39 am #23688

    Hi Carsten,
    Your settings have it disabled(allow users to change their preference).

    In this case, Can you please share me your default settings?

    Regards
    Brajesh

  • Participant
    Level: Yogi
    Posts: 1117
    calu on July 9, 2019 at 9:10 pm #24013
    This reply has been marked as private.
  • Keymaster
    (BuddyDev Team)
    Posts: 24636
    Brajesh Singh on July 10, 2019 at 4:16 am #24021
    This reply has been marked as private.

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