Hi Ravi,

Thanks for bringing it to my attention, I did not know about it. I’ve marked this thread as resolved.

Hi Brajesh

I have a follow-up question. As you said, the storage calculation is based on the total storage, and includes subsizes. I checked all the uploaded files in the backend in the uploads/mediapress/members/User ID folder, and there were several sized variations of the same image. Is there a way to prevent the file from being created in multiple sizes to reduce storage space? I manually deleted the extra ones and there seems to be no adverse effects.

Hi Brajesh,

I disabled the “Role Based storage Limit” plugin then tried to upload some images to the new test gallery I made in your account, but after uploading 1 image at 1.09mb, it said I’ve reached the 5mb quota. I checked the test gallery you made – it has no images there so I believe it reached the 5mb after just one file.

You can check the new error logs.

Stephanie

• This reply was modified 7 months, 3 weeks ago by Stephanie. Reason: Add updates

Hello Brajesh,

I would like to provide you with a log in because even though I can access the browser console, I would not be able to tell which error is meaningful in my situation.

In order to give you an account, I need an email address for you. Could you send me a private reply with an email address so I can give that one an account? And what do you mean by “normal user” – do you mean as a front end user, or as an administrator?

Thank you
Stephanie