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[Resolved] Reset Password

  • Participant
    Level: Master
    Posts: 222
    Mike (DesignServe) on August 17, 2019 at 6:31 pm #24700

    Hi Brajesh,

    I have the first site of my network up and running with existing Members starting to log in and post, it is going great.

    I have an issue with reset password I hope you can help with. All the members need new passwords of course, when they fill in the form to reset their password they receive a link. Now I’m sure a few days ago that the link would let them enter the password they were sent and to choose a new password (entering it twice). But now it is looping to the same page and just re-sending them a new password every time.

    I’m sure I have done something wrong. Many members are figuring out and managing to log in but some of them are finding it challenging. Any ideas?

    Thanks,
    Mike

  • Keymaster
    (BuddyDev Team)
    Posts: 24697
    Brajesh Singh on August 18, 2019 at 7:51 am #24711

    Hi Mike,
    Congratulations on getting your first site on the network running.

    For the password issue, Can you please share me a sample url the users are receiving.

    Is there any plugin you are using to customize login pages? Please let me know and I will assist.

    Thank you
    Brajesh

  • Participant
    Level: Master
    Posts: 222
    Mike (DesignServe) on August 18, 2019 at 7:57 am #24714

    Hi Brajesh,

    Thanks 🙂 I have only let a few VIP Members in at the moment but they are enjoying it. The free members will be invited after we have tested things more.

    https://technicskeyboard.com/

    Well, unfortunately, many plugins want to give me nice login (and registration etc) pages and so does my theme, but I only want one!

    I’ll post a private reply.

    Cheers,
    Mike

  • Participant
    Level: Master
    Posts: 222
    Mike (DesignServe) on August 18, 2019 at 8:03 am #24715
    This reply has been marked as private.
  • Keymaster
    (BuddyDev Team)
    Posts: 24697
    Brajesh Singh on August 18, 2019 at 8:06 am #24717

    Hi Mike,
    It seems to me the issue is your Forget Password and reset password are set to the same page.

    Please visit Settings->BuddyPress->Pages and check if that is the case? If that is, Please set them to different pages and it will be fixed.

    Regards
    Brajesh

  • Participant
    Level: Master
    Posts: 222
    Mike (DesignServe) on August 18, 2019 at 8:14 am #24718

    Ah I see… I thought they were the same thing!

    But I can only find a place for reset password, where do I set forgot password? maybe it is in my theme?

  • Keymaster
    (BuddyDev Team)
    Posts: 24697
    Brajesh Singh on August 18, 2019 at 8:23 am #24721

    Hi Mike,
    My mistake. I was confused by something else. I checked my own settings on a local site with the branded login and can see there is only one page.

    Please allow me couple of hours to test it and I will get back to you.

    Regards
    Brajesh

  • Participant
    Level: Master
    Posts: 222
    Mike (DesignServe) on August 18, 2019 at 8:25 am #24722
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  • Participant
    Level: Master
    Posts: 222
    Mike (DesignServe) on August 18, 2019 at 8:28 am #24723
    This reply has been marked as private.
  • Participant
    Level: Master
    Posts: 222
    Mike (DesignServe) on August 19, 2019 at 10:42 am #24738

    Hi Brajesh,

    Did you have any ideas? Most members are doing fine but a few are looping around and really struggling.

    many thanks,
    Mike

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