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Why are users email addresses not deleted with the account?

  • Participant
    Level: Yogi
    Posts: 1113
    calu on September 30, 2020 at 12:30 pm #33595

    Hi there, I have an issue with email addresses which are stored somewhere, even if a profile has been deleted.

    If i try to sign up with an email address which has been in use before, I get a notification saying that this email address is already taken, which means that it is still stored somewhere.

    In relation to GDPR regulations it is a big concern that this email addresses are not deleted, when users delete their account.

    Why are these addresses kept?, is it WordPress or Buddypress who keeps these addresses, and is there a way to delete them when users delete their account?

    Regards
    Carsten

  • Keymaster
    (BuddyDev Team)
    Posts: 24611
    Brajesh Singh on September 30, 2020 at 1:51 pm #33600

    Hi Carsten,
    is there any chance you had BuddyPress deactivated while deleting the user? WordPress cleans itself good.

    Also, any chance you are using multisite?

    Regards
    Brajesh

  • Participant
    Level: Yogi
    Posts: 1113
    calu on September 30, 2020 at 2:09 pm #33602

    Hi Brajesh, no, BP has not been deactivated, and I’m not using multisite, can it be a cache issue then?

    Maybe the address are deleted, can you guide me to where they are stored,then I can check?

    Thanks!

  • Participant
    Level: Yogi
    Posts: 1113
    calu on September 30, 2020 at 2:34 pm #33605

    Hi Brajesh

    I checked, it’s not a cache issue

    Regards
    Carsten

  • Keymaster
    (BuddyDev Team)
    Posts: 24611
    Brajesh Singh on September 30, 2020 at 7:39 pm #33615

    Hi Carsten,

    Please check your wp_signups table and see if the email exists there.
    That could be the issue.

    Regards
    Brajesh

  • Participant
    Level: Yogi
    Posts: 1113
    calu on October 12, 2020 at 6:56 pm #33859

    Hi Brajesh, I can’t figure out, if this is an error, or BP is supposed to work like this, that emails once registered, can’t be used again, after deletion of the profile?

    I have not been able to track the wp_signups table, can you guide me to it?

    Regards
    Carsten

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