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BuddyPress Custom Xprofile Fields Crashed site

  • Participant
    Level: Initiated
    Posts: 1
    Craig Taylor on October 25, 2021 at 10:58 am #41228

    The above plugin crashed our site when we instaled it.

    There has been a critical error on this website.

    Learn more about troubleshooting WordPress.
    Not sure if this was because we are on multisite or if there is an issue. Basically, we have just bought a pro subscription and now are concerned that the first thing we tried has caused an issue. Is there any way to contact support directly?

    Thanks

    Craig

  • Keymaster
    (BuddyDev Team)
    Posts: 24636
    Brajesh Singh on October 25, 2021 at 11:03 am #41229

    Hi Craig,
    I am sorry for the issue.

    is there any chance you are using Youzer? We have only seen conflict with Youzer/Youzify profile completion plugin.

    The plugin will not throw error even if BuddyPress disabled. If possible, Please share the error log.

    I am sharing a contactable email address in my next reply but we prefer support via forums and email support is neither offered(except in exceptional circumstances) or is limited in nature.

    Thank you
    Brajesh

  • Keymaster
    (BuddyDev Team)
    Posts: 24636
    Brajesh Singh on October 25, 2021 at 11:05 am #41230
    This reply has been marked as private.
  • Participant
    Level: Initiated
    Posts: 1
    Craig Taylor on October 25, 2021 at 11:39 am #41233

    Thanks, Brajesh I will send a quick e-mail.

    Thanks again

    Craig

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