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Error message in Buddypress Moderation Tools

  • Participant
    Level: Initiated
    Posts: 15
    Erotopia on May 1, 2026 at 7:45 pm #56231

    Hi,

    We’re experiencing an issue with BuddyPress Moderation Tools.

    When trying to report something (for example, a user), the process goes as expected at first: we enter a title, add content, select one of our predefined categories, and then click “Report”.

    However, instead of submitting, we receive the following error message:

    “There was a problem. Please try again later.”

    This happens consistently and prevents any reports from being submitted.

    I’ve checked the logs but can’t find anything helpful — there’s nothing in the Apache error.log, and enabling debugging in WordPress doesn’t produce any relevant output either.

    Has anyone encountered this issue before, or can you point us in the right direction for troubleshooting?

    Thanks in advance!

  • Participant
    Level: Initiated
    Posts: 15
    Erotopia on May 1, 2026 at 7:51 pm #56232

    Additionally, when attempting to report a post, we receive the following message:

    “Can not be reported.”

  • Keymaster
    (BuddyDev Team)
    Posts: 25398
    Brajesh Singh on May 3, 2026 at 6:47 am #56233

    Hi,
    Thank you for reporting the issue. I am sorry for the experience.

    1. There was a problem. Please try again later :- The issue happen if the report could not be saved in to the database.

    Can you please provide me temporary access as a reporter to allow me see what the response(ajax response is). That will help greatly with the troubleshooting.

    2. Can not be reported – There are multiple reasons for it, the most probable reason is the author of the entity being reporter is a whitelisted user. Please check whitelisted user settings in the moderation plugin.

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 15
    Erotopia on May 3, 2026 at 7:58 am #56234

    That would be very nice. Where can I send. The login information? As a private reply here?

  • Keymaster
    (BuddyDev Team)
    Posts: 25398
    Brajesh Singh on May 3, 2026 at 8:05 am #56235

    Thank you.
    Yes, Please use the private reply.

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 15
    Erotopia on May 3, 2026 at 8:13 am #56236
    This reply has been marked as private.
  • Keymaster
    (BuddyDev Team)
    Posts: 25398
    Brajesh Singh on May 3, 2026 at 10:00 am #56237
    This reply has been marked as private.
  • Participant
    Level: Initiated
    Posts: 15
    Erotopia on May 3, 2026 at 10:07 am #56238

    If a normal user (participant or contributer) tries to report another user, the user get this error. You can try for example to report “Test funktionstest” user. If you need you can “sudo” to this user and test as a user with normal privs.

    I have now created a post on the frontpage which you can report.

  • Keymaster
    (BuddyDev Team)
    Posts: 25398
    Brajesh Singh on May 3, 2026 at 10:15 am #56239

    Thank you.
    I was able to re-create the issue. The problem is with report saving.

    may I Install Query Monitor plugin temporarily to test what is causing this. It is some database query failing.

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 15
    Erotopia on May 3, 2026 at 11:28 am #56240

    Sure, no problems.

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