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[Resolved] Access to the theme i purchased last year denied

  • Participant
    Level: Initiated
    Posts: 5
    Samson Banjo on June 27, 2020 at 12:18 pm #31287

    Hi,

    I purchased the community pro theme last year, and now i am trying to re-download my theme from my account and it is taking me to a membership pricing page.

    Why can’t i have access to a theme i have already paid for?

  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on June 29, 2020 at 11:57 am #31296

    Hi Samson,
    Thank you for purchasing the theme.

    I had a look at your account and I found that your access expired on 3rd May 2020. That’s why you are not able to download it.

    I can share the updated theme for 1 time if that helps. Please let me know if that will work for you and let me know the email address to which i should share it.

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 5
    Samson Banjo on June 29, 2020 at 7:52 pm #31307
    This reply has been marked as private.
  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on June 30, 2020 at 12:47 am #31314

    Hi Samson,
    Thank you.

    I have shared a zip folder that contains

    1. Community Builder pro Theme
    2. Community Builder pro child theme
    3. BuddyPress Emoji plugin
    4. BuddyPress GIPHY plugin
    5. BuddyPress Better experience plugin.
    6. BuddyPress Slides plugin

    Regards
    Brajesh

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This topic is: resolved