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BuddyPress Group Tabs Creator Pro upgrade issue

  • Participant
    Level: Initiated
    Posts: 12
    David Blanchard on May 20, 2022 at 10:56 am #45033

    Hi,

    When attempting to upgrade the plugin from Version 1.2.1 to Version 1.2.2 I’m getting an error message.

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    I use the BuddyDev dashboard so am upgrading directly from the WordPress plugins page.

  • Keymaster
    (BuddyDev Team)
    Posts: 24593
    Brajesh Singh on May 21, 2022 at 5:48 pm #45044

    Hi David,
    I am sorry for the experience.

    Please check the dashboard settings-> BuddyDev Dashboard and make sure that the API Keys are present and valid.

    Please let me know if you have already done that.

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 12
    David Blanchard on May 24, 2022 at 10:00 am #45068

    Hi,

    All looks good in the BuddyDev dashboard, showing: Account validated successfully!

    Thanks,
    David.

  • Keymaster
    (BuddyDev Team)
    Posts: 24593
    Brajesh Singh on May 24, 2022 at 7:12 pm #45077

    Hi David,
    Thank you for checking.

    Can you please try upgrading again. It might have been a temporary issue.

    Please let me know if it is still persisting.

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 12
    David Blanchard on May 25, 2022 at 12:28 pm #45085

    Still getting the same problem I’m afraid, tried several times now on different days.

    All other plugins on the site are upgrading with no problem.

  • Keymaster
    (BuddyDev Team)
    Posts: 24593
    Brajesh Singh on May 25, 2022 at 12:30 pm #45086

    Hi David,
    Are you using any other plugin from us? If yes, is upgrade for them working?

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 12
    David Blanchard on May 25, 2022 at 12:39 pm #45088

    I am using other BuddyDev plugins and I have upgraded them successfully in the past – I installed the BuddyDev Dashboard so I didn’t have to do it manually.

    This is the first time the update hasn’t worked.

  • Keymaster
    (BuddyDev Team)
    Posts: 24593
    Brajesh Singh on May 30, 2022 at 12:00 pm #45134

    Hi David,
    I am sorry. I am not sure what could be the cause as you do have active membership. Do you have any staging site where I can check the same?

    Regards
    Brajesh

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