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[Resolved] BuddyPress Member Types Pro – LernDash Groups Issue

  • Participant
    Level: Enlightened
    Posts: 31
    Amir on July 29, 2020 at 3:32 pm #32003

    Hi,
    We are using BuddyPress Member Types Pro to automatically assign LearnDash groups to new registrants.
    For the past days, new registrants are assigned only with one LearnDash group. The last group is always the one that stays and the remaining groups are being erased.

    Need less to say that the ‘Remove Extra Groups setting is disabled for all member types.

    This problem dirsupts our most important registration workflow.
    Any idea how this could be fixed? I updated the plugin to the latest version with no help.

    Thanks.

  • Keymaster
    (BuddyDev Team)
    Posts: 24706
    Brajesh Singh on July 29, 2020 at 6:33 pm #32009

    Hi Amir,
    I am sorry for the trouble.

    Can you please tell me the following:-

    1. Was it working as expected earlier?
    2. if yes, did you upgrade Learndash, theme or some dependency plugin recently?

    If you can help us understand what triggered the issue, we will be able to resolve it quickly.

    Thank you
    Brajesh

  • Participant
    Level: Enlightened
    Posts: 31
    Amir on July 30, 2020 at 7:39 am #32029

    Hi Brajesh,

    It worked perfectly in the past – I’m not sure at what point it stopped working properly.
    We do update all our plugins and theme periodically so it could be it was caused by a certain update.

    Thanks!

  • Keymaster
    (BuddyDev Team)
    Posts: 24706
    Brajesh Singh on July 30, 2020 at 7:31 pm #32038

    Hi Amir,
    Thank you for the reply.

    In order to help you with it, we need to understand what caused it.

    We haven’t released any update recently for Learndash LMS. Was there any major release from them?

    Please help us isolate the issue and we will assist you.

    Regards
    Brajesh

  • Participant
    Level: Enlightened
    Posts: 31
    Amir on August 1, 2020 at 6:07 am #32044

    There were multiple releases by LearnDash in the past weeks – https://www.learndash.com/changelog/
    One of them was major (3.2).

    We currently have the latest version of LearnDash (3.2.2).

    Thanks!

  • Keymaster
    (BuddyDev Team)
    Posts: 24706
    Brajesh Singh on August 2, 2020 at 12:01 pm #32057

    Hi Amir,
    Thank you for the reply.

    In order to help us test the compatibiluty, Please provide access(ftp to your site) or a copy of the Learndash plugin.

    Thank you
    Brajesh

  • Participant
    Level: Enlightened
    Posts: 31
    Amir on August 2, 2020 at 1:59 pm #32067
    This reply has been marked as private.
  • Keymaster
    (BuddyDev Team)
    Posts: 24706
    Brajesh Singh on August 2, 2020 at 2:04 pm #32068
    This reply has been marked as private.
  • Participant
    Level: Enlightened
    Posts: 31
    Amir on August 6, 2020 at 10:33 am #32133

    Hi Brajesh,
    Following up to check if you have an update?

    Thanks!

  • Keymaster
    (BuddyDev Team)
    Posts: 24706
    Brajesh Singh on August 6, 2020 at 12:51 pm #32136

    Hi Amir,
    Thank you for checking in. Sorry, It is a bit delayed. I will be updating you again today.

    Regards
    Brajesh

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This topic is: resolved