Hi, i am the former owner of email@example.com that has an account with following paid plugin:
(BuddyDev BuddyPress User Badges)
PROBLEM: I decided to leave from the Sugar Dating business and into ordinary online dating. This is why i closed the http://www.sugarlove.one domain. Anyway, i can no longer access my account at BuddyDev with firstname.lastname@example.org, because i don’t remember the password. Additionally, i can’t reset my password, since i no longer have access to my domain emails.
However, i now have a new account email@example.com with full access and a new BuddyDev paid plugin attached to it called (BuddyPress Auto Activate Auto Login).
NOTE: Both plugins are installed and are fully working on my new dating site http://www.parallelhearts.one. Nevertheless, i would like to install your auto updates plugin for both my paid plugins. So is it possible to migrate the (BuddyDev BuddyPress User Badges) to my firstname.lastname@example.org BuddyDev account? Note it is in my best interest to continue with both subscriptions as my website (www.parallelhearts.one) is depending on this!
Thanks for your time and support
You can you just add a new license instead thanks. Anyway I am tired of the waiting and poor customer service. so I am going to purchase a new license. If you have any good will then you can just refund me and let me keep the license. Thanks
I am very sorry. Our system is legacy and I was not able to update your purchase. The change will need a lot more time(development) and I apologize for not keeping you informed.
Please do not purchase any new license. I did not think of adding a new license earlier and had tried merging.
I can add a new order quickly or issue the refund. Please let me know your preference and It will do the same quickly.
1. I have refunded your January order which got messed due to account merge issues.
2. The problem with your last year’s order was still there. So, I marked that(User Badge) as refunded and added it back to your account. This will enable you to have 7 months extra for the user badge plugin access.
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