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Issues uploading a video for iphone. File type unsupported

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  • Participant
    Level: Initiated
    Posts: 9
    David Pell on October 31, 2017 at 7:28 pm #11493

    Hi there:
    I am using buddy boss and media press together.
    When I use the video uploader on my buddyboss page, on an iphone, I get file type is unsupported.

    I have tried setting the video file types:
    mp4,flv,mpeg,m4a,m4p,m4b,m4r,m4v

    This is working on desktop.

    Here is the page in question.

    https://meliawordpress.bondstage.com/communication.php

    Authentication:

    #####removed details #####

    Can you help me figure out the issue please?

    Thanks!

    • This topic was modified 7 years, 1 month ago by Brajesh Singh. Reason: Removed auth details
  • Keymaster
    (BuddyDev Team)
    Posts: 24712
    Brajesh Singh on October 31, 2017 at 8:34 pm #11495

    Hi David,
    Welcome to BuddyDev.

    I am sorry but I don’t own any ios devices and won’t be able to help much.

    I have seen similar issue with wplms theme earlier but was a problem with the theme and was resolved on theme part.

    Can you please switch the theme for a minute and check(after clearing browser cache) that the issue is still happening?

    Thank you
    Brajesh

  • Participant
    Level: Initiated
    Posts: 9
    David Pell on November 1, 2017 at 5:00 pm #11501

    Hi Brajesh:

    I tried to help myself.
    I switched to the standard wordpress theme, I cleared my cache and I still get the same issue in iphone:

    I get file type is unsupported.

    When I inspect in safari dev tools, I see the error is coming from the file uploader.js.

    Pls advise if you can help me find a solution.

    Thanks,
    David

  • Keymaster
    (BuddyDev Team)
    Posts: 24712
    Brajesh Singh on November 2, 2017 at 5:20 pm #11506

    Hi David,
    Please post me the error message that you see in the console.
    That will help me to assist you. I will try my best to see if I can help.

    Thank you
    Brajesh

  • Participant
    Level: Initiated
    Posts: 9
    David Pell on November 3, 2017 at 1:39 pm #11512

    Its called from the error function in uploader.js.

    File type is unsupported.

    mp4,flv,mpeg,m4a,m4p,m4b,m4r,m4v

    Thanks!
    David

  • Keymaster
    (BuddyDev Team)
    Posts: 24712
    Brajesh Singh on November 3, 2017 at 5:45 pm #11523

    Hi David,
    Please add mov to the list of file extensions like

    mp4,flv,mpeg,m4a,m4p,m4b,m4r,m4v,mov

    I read somewhere that the videos saved on iphone have mov extension.

    Can you please give it a try?

  • Participant
    Level: Initiated
    Posts: 9
    David Pell on November 3, 2017 at 8:07 pm #11525

    Hi
    The video now uploads. However the video shows as a link in the comment as aposed to the video displaying inline in a video player. This is on a wall page.

    Pls advise.

    Thanks,
    David

  • Keymaster
    (BuddyDev Team)
    Posts: 24712
    Brajesh Singh on November 3, 2017 at 9:31 pm #11527

    Hi David,
    Thank you for confirming.

    The problem is MediaElementjs player(The video player) we are using does not support this file type.

    We are about to release a temporary solution for converting videos(using a 3rd party plugin integration), until then, I am sorry but we don’t have a solution for the iphone videos.

    Brajesh

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