I am using buddy boss and media press together.
When I use the video uploader on my buddyboss page, on an iphone, I get file type is unsupported.
I have tried setting the video file types:
This is working on desktop.
Here is the page in question.
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Can you help me figure out the issue please?
- This topic was modified 4 years, 9 months ago by Brajesh Singh. Reason: Removed auth details
Welcome to BuddyDev.
I am sorry but I don’t own any ios devices and won’t be able to help much.
I have seen similar issue with wplms theme earlier but was a problem with the theme and was resolved on theme part.
Can you please switch the theme for a minute and check(after clearing browser cache) that the issue is still happening?
I tried to help myself.
I switched to the standard wordpress theme, I cleared my cache and I still get the same issue in iphone:
I get file type is unsupported.
When I inspect in safari dev tools, I see the error is coming from the file uploader.js.
Pls advise if you can help me find a solution.
Thank you for confirming.
The problem is MediaElementjs player(The video player) we are using does not support this file type.
We are about to release a temporary solution for converting videos(using a 3rd party plugin integration), until then, I am sorry but we don’t have a solution for the iphone videos.
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