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Loading PDF and DOC not working in Mediapress 1.5.1 and WordPress 5.5.1

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  • Participant
    Level: Enlightened
    Posts: 23
    Jkk on September 25, 2020 at 10:18 am #33467

    Dear Buddydev team,

    We try to allow documents field to users, but unfortunately when we try to upload a doc or pdf file, the error appears.
    See image below:
    https://imgur.com/a/cYWcjiF

    How could we fixed that?

    Thanks.

    Regards,

  • Keymaster
    (BuddyDev Team)
    Posts: 24697
    Brajesh Singh on September 25, 2020 at 10:40 am #33468

    Hi,
    Is there any chance you are using WordPress multisite?

    Regards
    Brajesh

  • Participant
    Level: Enlightened
    Posts: 23
    Jkk on September 25, 2020 at 11:23 am #33469

    Hi Brajesh,

    Thank you for reply.

    We don’t use WordPress as multisite, we don’t know if it will affect or not, but we use qtranslate and loco translate to configure multiple languages on our site.

    Regards

  • Keymaster
    (BuddyDev Team)
    Posts: 24697
    Brajesh Singh on September 25, 2020 at 8:01 pm #33485

    Hi,
    I am not sure as we haven’t use qtranslate with it earlier. Is there any chance they translate the terms slug?

    Can you test it by temporarily disabling qtranslate and see if it works?

    Regards
    Brajesh

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