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[Resolved] MediaPress – Document Galleries Not Accepting Image File Types

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  • Participant
    Level: Initiated
    Posts: 2
    seancockrell on March 30, 2017 at 7:04 am #8318

    After adding image file types to the default document types the Document Gallery is still returning an error when attempting to upload that added file types.

    Error Message: IMG_0490_mod-300×201.jpg(14 kb)x This file type is not allowed in current gallery. Only zip,gz,doc,pdf,docx,xls,jpg files are allowed!

    For our support community some documents will be PDF and others may be JPG or PNG. However, it is common for users to snap a photo of documents with their phones and upload. We can ask them to convert to PDF but most won’t do it. It would be better if we can add additional file types to Document Galleries assuming this is reasonably simple to achieve.

    Am I doing something wrong with my setup? If not, is this something that may be in a future release?

    Thank you!

  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on March 30, 2017 at 12:03 pm #8323

    Hi,
    Please visit settings and make sure there is no white space before/after the extensions. That may be the cause of it.

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 2
    seancockrell on March 30, 2017 at 1:50 pm #8331

    Thank you! I checked this and there are not any white spaces and the JPG files are still being rejected in the Document Gallery. The error message shows what extensions have been entered exactly as entered with no white spaces. I’m thinking that this is not the cause. Do you agree?

  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on March 30, 2017 at 2:00 pm #8332

    Thank you. I am not sure though. Can you please visit Dashboard->MediaPress->Tools and post me the info?
    That can help to understand the configuration.

    Thank you
    Brajesh

  • Participant
    Level: Initiated
    Posts: 2
    seancockrell on March 30, 2017 at 6:18 pm #8336

    // Generated by the MediaPress Debug tool //

    Multisite: No

    SITE_URL: https://pecanpeakranch.com/pprdogs
    HOME_URL: https://pecanpeakranch.com/pprdogs

    WordPress Version: 4.7.3
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/

    Active Theme: Twenty Seventeen Child Theme 1.0.0
    Parent Theme: Twenty Seventeen Child Theme 1.0.0

    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit

    // Browser Details //
    Browser Name: Chrome
    Browser Version: 56.0.2924.87
    Browser User Agent String: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36
    Platform: Windows
    // End Browser Section //

    PHP Version: 5.6.30
    PHP Extensions: Core,date,ereg,libxml,openssl,pcre,sqlite3,zlib,bcmath,bz2,calendar,ctype,curl,dba,dom,enchant,hash,fileinfo,filter,ftp,gd,gettext,SPL,iconv,session,intl,json,ldap,mbstring,mcrypt,standard,mysql,mysqli,pcntl,mysqlnd,PDO,pdo_mysql,pdo_pgsql,pdo_sqlite,pgsql,Phar,posix,pspell,readline,Reflection,imap,shmop,SimpleXML,soap,sockets,exif,sysvmsg,sysvsem,tidy,tokenizer,wddx,xml,xmlreader,xmlrpc,xmlwriter,xsl,zip,cgi-fcgi,bz2_filter,mailparse,memcache,memcached,mhash,ionCube Loader
    GD enabled: Yes

    //GD Info
    GD Version: bundled (2.1.0 compatible)
    FreeType Support: 1
    FreeType Linkage: with freetype
    T1Lib Support: 1
    GIF Read Support: 1
    GIF Create Support: 1
    JPEG Support: 1
    PNG Support: 1
    WBMP Support: 1
    XPM Support: 1
    XBM Support: 1
    WebP Support:
    JIS-mapped Japanese Font Support:
    // End GD Info

    MySQL Version: 5.6.28-76.1-log
    Web Server Info: Apache

    WordPress Memory Limit: 128M
    PHP Safe Mode: No
    PHP Memory Limit: 768M
    PHP Upload Max Size: 128M
    PHP Post Max Size: 128M
    PHP Upload Max Filesize: 128M
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    PHP Arg Separator: &
    PHP Allow URL File Open: Yes
    WP_DEBUG: Disabled
    SCRIPT_DEBUG: Disabled

    // Table Prefix //
    Table Prefix: pprd_

    Show On Front: page
    Page On Front: (#0)
    Page For Posts: (#0)

    Session: Disabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /tmp
    Use Cookies: On
    Use Only Cookies: Off

    DISPLAY ERRORS: On (1)
    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.
    SOAP Client: Your server has the SOAP Client enabled.
    SUHOSIN: Your server does not have SUHOSIN installed.

    ACTIVE PLUGINS:

    Akismet Anti-Spam: 3.3
    Allow Multiple Accounts: 3.0.4
    BuddyPress: 2.8.2
    BuddyPress Members only: 1.7.1
    Custom Login Page Customizer: 1.1.0
    Jetpack by WordPress.com: 4.7.1
    Loginizer: 1.3.4
    MediaPress: 1.0.9
    SG Optimizer: 3.2.3
    User Switching: 1.0.9
    White Label CMS: 1.6.1
    WPBakery Visual Composer: 5.0.1
    WP Super Cache: 1.4.9

    // MediaPress Settings //

    active_components: members
    default_status: private
    active_statuses: private
    active_types: photo,doc
    extensions: jpeg,jpg,gif,png,mp4,flv,mpeg,mp3,wmv,midi,zip,gz,doc,pdf,docx,xls,jpeg,jpg,gif,png
    mpp_upload_space: 20
    mpp_upload_space_groups: 10
    show_upload_quota: 1
    default_storage: local
    enable_debug: 0
    has_gallery_directory: 0
    has_media_directory: 0
    activity_upload: 0
    activity_photo_default_view: default
    activity_doc_default_view: default
    show_orphaned_media: 0
    delete_orphaned_media: 0
    activity_media_display_limit: 6
    members_active_types: photo,doc
    members_enable_type_filters: 1
    members_photo_gallery_default_view: default
    members_doc_gallery_default_view: default
    galleries_per_page: 20
    media_per_page: 20
    media_columns: 4
    gallery_columns: 4
    show_gallery_description: 0
    show_media_description: 0
    enable_audio_playlist: 1
    enable_video_playlist: 1
    enable_media_comment: 0
    enable_gallery_comment: 0
    load_lightbox: 1
    enable_activity_lightbox: 1
    enable_gallery_lightbox: 1

    // End of MediaPress Settings //

  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on March 31, 2017 at 9:57 am #8340

    Thank you.
    I can see the issue now.

    In MediaPress we detect type of as media based on the extension. For that purpose, It is assumed that one extension can be part of only one type.

    You are using the jpeg,jpg,gif,png for both image and documents. You can remove it from images and it will work for document gallery.

    Hope that helps.
    Regards
    Brajesh

  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on May 1, 2017 at 2:22 am #8915

    Marking it as resolved due to lack of replies.
    The reason for the problem is explained with a solution in the previous reply.

The topic ‘ [Resolved] MediaPress – Document Galleries Not Accepting Image File Types’ is closed to new replies.

This topic is: resolved