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Member type registred don’t match up with member type found?

  • Participant
    Level: Guru
    Posts: 995
    calu on #43404

    Hi there, I’m using Member Type Pro, and I wonder why members types registred don’t match up with member type found?

    eg. Women 22, found 13, Men 12, found 6.

    https://imgur.com/Tpfay47
    https://imgur.com/4QNASof
    https://imgur.com/13c8bIR
    https://imgur.com/Tpfay47

    Regarding Members directory, the total members sometimes are listed as All Members, and sometimes as Active Members. Why is that?

    Thank you

    Regards
    Carsten

    • This topic was modified 7 months, 2 weeks ago by Brajesh Singh. Reason: moved to BuddyPress forums
  • Participant
    Level: Guru
    Posts: 995
    calu on #43406

    I can see this topic was posted under Mediapress by mistake.

  • Keymaster
    (BuddyDev Team)
    Posts: 21837
    Brajesh Singh on #43445

    Hi Carsten,
    The counts seems to be for all users while the list shows only Active Users(who logged into the site).

    Please try using “Alphabetical” filter and see if the counts match?

    Regards
    Brajesh

  • Participant
    Level: Guru
    Posts: 995
    calu on #43450

    Hi Brajesh, where do I find the “Alphabetical” filter you are referring to?

    Regards
    Carsten

  • Participant
    Level: Guru
    Posts: 995
    calu on #43460

    Hi Brajesh, ahh, I know what you mean now, I had the subnav-filters hided ;-).

    same result with the Alphabetical filter.

    https://imgur.com/oWM4LAd

    Regards
    Carsten

  • Keymaster
    (BuddyDev Team)
    Posts: 21837
    Brajesh Singh on #43468

    Hi Carsten,
    Thank you.
    Are you using any plugin or code that affects the members listing/visibility ?

    Regards
    Brajesh

  • Participant
    Level: Guru
    Posts: 995
    calu on #43469

    Hi Brajesh, thanks for your reply, BP Search is the only plugin I’m using which could affect members listing.

    Regards
    Carsten

  • Keymaster
    (BuddyDev Team)
    Posts: 21837
    Brajesh Singh on #43470

    Hi Carsten,
    I don’t see BP search affecting it.

    Can you please temporarily disable the Member Types Pro and check your counts are reverted to correct one?

    Regards
    Brajesh

  • Participant
    Level: Guru
    Posts: 995
    calu on #43471

    Hi Brajesh, sorry it did not correct the counts.

    Regards
    Carsten

  • Keymaster
    (BuddyDev Team)
    Posts: 21837
    Brajesh Singh on #43472

    Hi Carsten,
    Thank you.

    Can you please disable the bp-custom.php and change your theme to default WordPress one. We need to pinpoint what is causing it to fix it.

    My assumption is it is probably not active users or cache if it is not caused by code/plugins.

    Regards
    Brajesh

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