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Moderation plugin does not hide the post/comment

  • Participant
    Level: Initiated
    Posts: 4
    Ste on September 7, 2023 at 12:42 pm #50444

    Hello,

    I just installed and tested the moderation plugin and enabled auto-moderation.

    Unfortunately the posts are still activated immediately. They appear in the queue and in the plugin is the following message:

    “A new activity comment was posted on the site. Please moderate.\”

    Type: BuddyPress Activity Comment
    Total Reports: 1
    New Reports: 1
    State: Hidden
    First reported on: September 7, 2023
    Last reported on: September 7, 2023″

    Nevertheless, the post appears immediately. Is this due to the theme? What are the options to force moderation?

    Many greetings and thanks

  • Keymaster
    (BuddyDev Team)
    Posts: 24212
    Brajesh Singh on September 7, 2023 at 1:11 pm #50445

    Hi Ste,
    Welcome to BuddyDev support forums.

    Thank you for purchasing from us.

    1. Is there any chance you are checking the comment as site admin? We do not hide activities from site admin on the front end.

    If no, which theme/template pack are you using?
    Please share the details and I will assist.

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 4
    Ste on September 7, 2023 at 1:13 pm #50446

    Hey Brajesh, thanks for the quick reply.

    I checked it as several non-admin users.

    I use the VIKINGER wordpress theme and I am almost 100% sure it’s because of the theme. I guess, there is no way to make this moderation working.

    Best

  • Keymaster
    (BuddyDev Team)
    Posts: 24212
    Brajesh Singh on September 7, 2023 at 1:21 pm #50448

    Hi Ste,
    Thank you for the prompt reply.

    I am sorry, we had issues with VIKINGER in past. The theme is nice but has too much customizations which does not follow standard BuddyPress structure/queries/hooks.

    I will issue your refund in in next 15 mins and reply as I am not sure how much vikinger has changed recently(and if it allows hooks to add compatibility or not).

    I will reply back after issuing the refund.

    Regards
    Brajesh

  • Keymaster
    (BuddyDev Team)
    Posts: 24212
    Brajesh Singh on September 7, 2023 at 1:52 pm #50454

    Hi,
    I have issued the refund.

    Please check your PayPal account for the same.

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 4
    Ste on September 7, 2023 at 1:57 pm #50455

    Thank you very much for your quick support. I would have loved to use the plugin, but sadly I have had to delete it now. Thanks for the refund.

    All the best
    Stefan

    • This reply was modified 7 months, 3 weeks ago by Ste.
  • Keymaster
    (BuddyDev Team)
    Posts: 24212
    Brajesh Singh on September 7, 2023 at 2:02 pm #50458

    Hi Ste,
    I am sorry we could not help with the compatibility.
    Thank you for confirming the refund.

    Regards
    Brajesh

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