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Not installing

  • Participant
    Kevin Smuts on #39900

    Hi there

    I just bought and tried to install the “BuddyPress Group Tabs Creator Pro” plugin, but it gives me a blank white page with the following error message:

    The uploaded file could not be moved to wp-content/uploads/2021/08.

    All themes and plugins are up to date, and we are on WordPress 5.8

    Please can you help.

    Thanks
    Kevin

  • Keymaster
    (BuddyDev Team)
    Posts: 21520
    Brajesh Singh on #39904

    Hi Kevin,
    Thank you for purchasing from us.

    It seems your uploads folder is not writable.

    1. Are you able to download the plugin from our site?
    2. If you are uploading from Dashboard->Plugins->Add New screen and it is showing the error, is there any security plugin installed that prevents/makes folders readonly?

    Please let me know and I will assist.

    Regards
    Brajesh

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