- Joanne Rogers on April 20, 2018 at 1:39 pm #14678
I have recently purchased and installed this plug in, I’m using buddy boss theme, and wordpress all up to date. I have configured the plug in to exclude admins. But on a test profile it is showing Visitors 1 in the tab, but when you click on it, it says no new profile visits?
Has anyone else had this issue? as it looks like a false notification and I can’t get it to go?
- Brajesh Singh on April 20, 2018 at 6:50 pm #14684
Thank you for purchasing the plugin.
Excluding admin role should not cause that issue.
Are you using any plugin or code that hides users from lists?
Please let me know and I will be able to assist.
- Joanne Rogers on April 27, 2018 at 11:52 am #14777
No, I am using a block user plug in. here are a list of all the plug in’s on the site.
(BuddyDev) BuddyPress Poke
Activity Reactions For Buddypress
BP Non Editable Profile Fields
BP Profile Search
BP Simple Private
BuddyBoss One Click Installer
BuddyBoss Products Updater
BuddyPress Edit Activity
BuddyPress Global Search
BuddyPress Group Reviews
BuddyPress Member Types
BuddyPress Recent Profile Visitors
BuddyPress Security Check
BuddyPress Xprofile Custom Fields Type
Business Directory Plugin
Coming Soon Page & Maintenance Mode by SeedProd
GEO my WP
GMW Add-on – Global maps
GMW Add-on – Premium Settings
Limit Login Attempts
New User Approve
Paid Memberships Pro
Paid Memberships Pro – Auto-Renewal Checkbox
Paid Memberships Pro – bbPress Add On
Paid Memberships Pro – Better Logins Report Add On
Paid Memberships Pro – BuddyPress Add On
Paid Memberships Pro – Email Templates Add On
Paid Memberships Pro – Failed Payment Limit Add On
Paid Memberships Pro – Recurring Emails Add On
Paid Memberships Pro – Reports Dashboard Add On
Peter’s Login Redirect
PMPro Reason For Cancelling
PMPro Strong Passwords
Quick Page/Post Redirect Plugin
Simple Buddypress Profile Privacy
The Events Calendar
The Events Calendar PRO
The Events Calendar: Community Events
The Events Calendar: Filter Bar
Visual Form Builder
WP DB Optimizer
WPBakery Visual Composer
It is in the right hand menu it comes up with ‘visitors (1)’ but when you click it, it says no recent visitors, even when you click on ‘all time’
- Brajesh Singh on April 27, 2018 at 2:05 pm #14783
Thank you for listing the plugins.
These are the plugins which can cause the issue
– Simple Buddypress Profile Privacy
Can you please try disabling these two one by one and see if it works. Please re enable these after the test and let me know which of the above is causing it. I will work on compatibility.
- Joanne Rogers on April 30, 2018 at 11:29 am #14826
I have deactivated both plug ins. I tried 1 at a time and both together and it didn’t make any difference?
I need this to work properly please can you help?
- Brajesh Singh on May 2, 2018 at 5:10 am #14854
Please allow me to investigate this further today. In the worst case, I will change the implementation how the unique counts are maintained and instead of using the meta I will move to transients to resolve the issue.
- Joanne Rogers on May 10, 2018 at 9:46 pm #15018
I have still not had a response to this?
The notifications are still showing even after you have gone in and views the list of people who have viewed you.
I would expect that when you have viewed that list that the notifications disappear. This error is happening on all test profile now, I need this resolved before I can launch. Please help?
- Brajesh Singh on May 11, 2018 at 6:22 pm #15031
I am sorry for the inconvenience.
Please allow me to update it by this Monday or before. I will keep you posted.
Thank you for the patience.
- Brajesh Singh on May 15, 2018 at 6:14 pm #15101
Thank you for the patience.
Please upgrade to 1.5.4 from here
Please let me know if it fixes the issue.
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