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Notifications shows 1, but then when you click it, it ways no new visitors?

  • Participant
    Level: Initiated
    Posts: 4
    Joanne Rogers on #14678

    Hi,

    I have recently purchased and installed this plug in, I’m using buddy boss theme, and wordpress all up to date. I have configured the plug in to exclude admins. But on a test profile it is showing Visitors 1 in the tab, but when you click on it, it says no new profile visits?

    Has anyone else had this issue? as it looks like a false notification and I can’t get it to go?

    Thanks

  • Keymaster
    (BuddyDev Team)
    Posts: 21763
    Brajesh Singh on #14684

    Hi Joanne,
    Thank you for purchasing the plugin.
    Excluding admin role should not cause that issue.

    Are you using any plugin or code that hides users from lists?

    Please let me know and I will be able to assist.

    Thank you
    Brajesh

  • Participant
    Level: Initiated
    Posts: 4
    Joanne Rogers on #14777

    Hi,

    No, I am using a block user plug in. here are a list of all the plug in’s on the site.

    (BuddyDev) BuddyPress Poke
    Activity Reactions For Buddypress
    Agreeable
    bbPress
    BP Non Editable Profile Fields
    BP Profile Search
    BP Simple Private
    BuddyBlock
    BuddyBoss Media
    BuddyBoss One Click Installer
    BuddyBoss Products Updater
    BuddyBoss Wall
    BuddyPress
    BuddyPress Edit Activity
    BuddyPress Global Search
    BuddyPress Group Reviews
    BuddyPress Matchmaking
    BuddyPress Member Types
    BuddyPress Recent Profile Visitors
    BuddyPress Security Check
    BuddyPress Xprofile Custom Fields Type
    BuddyVerified
    Business Directory Plugin
    Coming Soon Page & Maintenance Mode by SeedProd
    Email Login
    GEO my WP
    GMW Add-on – Global maps
    GMW Add-on – Premium Settings
    Invite Anyone
    Limit Login Attempts
    MyArcadePlugin Pro
    New User Approve
    Paid Memberships Pro
    Paid Memberships Pro – Auto-Renewal Checkbox
    Paid Memberships Pro – bbPress Add On
    Paid Memberships Pro – Better Logins Report Add On
    Paid Memberships Pro – BuddyPress Add On
    Paid Memberships Pro – Email Templates Add On
    Paid Memberships Pro – Failed Payment Limit Add On
    Paid Memberships Pro – Recurring Emails Add On
    Paid Memberships Pro – Reports Dashboard Add On
    Peter’s Login Redirect
    PMPro Reason For Cancelling
    PMPro Roles
    PMPro Strong Passwords
    Quick Page/Post Redirect Plugin
    Regenerate Thumbnails
    Simple Buddypress Profile Privacy
    The Events Calendar
    The Events Calendar PRO
    The Events Calendar: Community Events
    The Events Calendar: Filter Bar
    Visual Form Builder
    Wise Chat
    WP DB Optimizer
    WPBakery Visual Composer
    Yoast SEO

    It is in the right hand menu it comes up with ‘visitors (1)’ but when you click it, it says no recent visitors, even when you click on ‘all time’

  • Keymaster
    (BuddyDev Team)
    Posts: 21763
    Brajesh Singh on #14783

    Hi Joanne,

    Thank you for listing the plugins.

    These are the plugins which can cause the issue

    – BuddyBlock
    – Simple Buddypress Profile Privacy

    Can you please try disabling these two one by one and see if it works. Please re enable these after the test and let me know which of the above is causing it. I will work on compatibility.

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 4
    Joanne Rogers on #14826

    Hi,

    I have deactivated both plug ins. I tried 1 at a time and both together and it didn’t make any difference?

    I need this to work properly please can you help?

    Thanks

  • Keymaster
    (BuddyDev Team)
    Posts: 21763
    Brajesh Singh on #14854

    Hi Joanne,
    Please allow me to investigate this further today. In the worst case, I will change the implementation how the unique counts are maintained and instead of using the meta I will move to transients to resolve the issue.

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 4
    Joanne Rogers on #15018

    Hi,

    I have still not had a response to this?

    The notifications are still showing even after you have gone in and views the list of people who have viewed you.

    I would expect that when you have viewed that list that the notifications disappear. This error is happening on all test profile now, I need this resolved before I can launch. Please help?

  • Keymaster
    (BuddyDev Team)
    Posts: 21763
    Brajesh Singh on #15031

    Hi Joanne,
    I am sorry for the inconvenience.

    Please allow me to update it by this Monday or before. I will keep you posted.

    Thank you for the patience.

    Regards
    Brajesh

  • Keymaster
    (BuddyDev Team)
    Posts: 21763
    Brajesh Singh on #15101

    Hi Joanne,
    Thank you for the patience.

    Please upgrade to 1.5.4 from here
    https://buddydev.com/plugins/recent-visitors-for-buddypress-profile/

    Please let me know if it fixes the issue.

    Thank you
    Brajesh

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