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Problem uploading media from mobile

  • Participant
    Level: Initiated
    Posts: 17
    Massimiliano Nardi on June 12, 2019 at 10:57 am #23484

    Hi all,
    we are facing a little problem when uploading media from mobile: the selector don’t allow multiple selections of files: the user need to click select media button , then select a single image, then click select media button again, select a single media, etc…

    It’s reproducible even on interactive begin on Desktop Safari go Chrome

  • Keymaster
    (BuddyDev Team)
    Posts: 24593
    Brajesh Singh on June 12, 2019 at 11:15 am #23486

    Hi Max,
    Can you please check if it is not how the specific browser behaves on mobile.

    Can you please try visiting dashboard->Media->Add New and see if multi selection is working with the default WordPress uploader in the same browser environment?

    Thank you
    Brajesh

  • Participant
    Level: Initiated
    Posts: 17
    Massimiliano Nardi on June 13, 2019 at 8:19 am #23495

    Hi Brajesh,

    thank you for the fast reply.

    I’ve just checked and in the media upload (admin side) it works as expected allowing multiple selection.

    Max

  • Keymaster
    (BuddyDev Team)
    Posts: 24593
    Brajesh Singh on June 13, 2019 at 3:14 pm #23498

    Hi Max,
    Thank you for testing. Can you please do one more test to help me better.

    Please visit to a gallery on your profile and then click on Add Media and let me know if this screen allows multiple selection or not? Or is the issue happening on the gallery screen(I assumed it to be activity).

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 17
    Massimiliano Nardi on June 18, 2019 at 7:04 am #23578

    Hi Brajesh,

    sorry for the delay.

    Yes it works from direct upload from personal gallery.

  • Keymaster
    (BuddyDev Team)
    Posts: 24593
    Brajesh Singh on June 18, 2019 at 9:55 pm #23594

    Thank you for confirming. That means, we have some issue while re-setting up the uploader for specific types. That only happens on activity screen.

    I will look into it a bit more and get back to you next week.

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 17
    Massimiliano Nardi on June 27, 2019 at 9:42 am #23700

    Hi ,

    news about the mobile bug?

    Max

  • Keymaster
    (BuddyDev Team)
    Posts: 24593
    Brajesh Singh on June 29, 2019 at 11:08 am #23724

    Hi Max,
    I am sorry, I haven’t been able to reproduce it . I don’t own any ios device so that’s making it difficult for me.

    It will be a bit low on priority for now unless I figure out a way to reproduce it.

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 17
    Massimiliano Nardi on July 9, 2019 at 6:37 am #23979

    Hi Brajesh,

    Can you point out where is the uploading function for mobile in the plugin so we can speed up analysis?

    Thank you

    Max

  • Keymaster
    (BuddyDev Team)
    Posts: 24593
    Brajesh Singh on July 9, 2019 at 9:34 am #23980

    Hi Max,
    We don’t have separate uploader for desktop and mobile. Both Use same uploader.

    Please check mpp.js to see how do we do it.

    Regards
    Brajesh

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