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Problems registering new sites

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  • Participant
    Level: Enlightened
    Posts: 78
    Jay Anderson on May 28, 2020 at 5:25 am #30277

    Hello,

    I’m having an issue with users registering new sites on the multisite network. When a user clicks on the Register link and fills out the blog url, name, etc. the site is created but it can’t be accessed.

    The site is created with a “.” in front of the domain (.universalcorewellness.com/newsite)

    When I create a site on the backend in the Sites -> New, everything works great.

    I’ve attached a screenshot of 4 test sites I created. One from the network admin and the other 2 from registration and one from using universalcorewellness.com/site-directory/create

    Website: Universalcorewellness.com

    Please let me know if you need any further clarification or more information.

    Regards,

    Jay

  • Participant
    Level: Enlightened
    Posts: 78
    Jay Anderson on May 28, 2020 at 5:25 am #30278

    Sorry, forgot to add the link to the screenshot.

    https://imgur.com/a/87uWXon

    Thanks,

    Jay

  • Keymaster
    (BuddyDev Team)
    Posts: 24190
    Brajesh Singh on May 28, 2020 at 9:18 am #30280

    Hi Jay,
    I am sorry for the inconvenience. Please allow me to test it today and update you.

    Regards
    Brajesh

  • Participant
    Level: Enlightened
    Posts: 78
    Jay Anderson on May 28, 2020 at 7:00 pm #30306

    Thanks Brajesh,

    Please let me know if you need the to login or anything else.

    Jay

  • Participant
    Level: Enlightened
    Posts: 78
    Jay Anderson on May 30, 2020 at 7:37 am #30333

    Hello Brajesh,

    I’ve narrowed down the issue to a plugin called WooGlobal cart. The issue occurs when it is activated and disappears when deactivated.

    I have a support ticket into the plugin developer. I will keep you posted on what I find out.

    Thanks for the support,

    Jay

  • Keymaster
    (BuddyDev Team)
    Posts: 24190
    Brajesh Singh on May 30, 2020 at 9:00 pm #30353

    Hi Jay,
    Thank you for looking further into it. I guess the plugin is a premium one, so I will wait for their reply.

    Please do let me know what they say.

    Regards
    Brajesh

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