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[Resolved] Profile Image Cropping Tool Not Working

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  • Participant
    Level: Initiated
    Posts: 10
    Rik on September 5, 2023 at 7:10 pm #50431

    When I try to change a member Profile Photo in BuddyPress by uploading an image from my computer, it always uploads cropped to the top left corner of the image. The image cropping tool is not working. How can I fix this?

  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on September 6, 2023 at 7:17 am #50434

    Hi Rick,
    Welcome to BuddyDev support forums.

    Are you using any lazy loader for images? These kind of conflict is known with lazy loader plugins.

    If not, are you using any media optimization or offloading plugins?

    Please share the details and we will assist.

    Regards
    Brajesh

  • Participant
    Level: Initiated
    Posts: 10
    Rik on September 6, 2023 at 6:09 pm #50440

    Hi Brajesh,
    Yes, SiteGround (hosting company for our website) has a lazy loading feature as part of their SG Optimizer. I disabled that particular feature and that solved the problem!
    Best,
    Rik

  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on September 10, 2023 at 5:21 pm #50475

    Hi Rik,
    Thank you for the reply.
    I am glad it is resolved!

    Regards
    Brajesh

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This topic is: resolved