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[Resolved] Unable to access BP Customization board

  • Participant
    Level: Master
    Posts: 497
    Daniel on August 5, 2021 at 9:43 am #39955

    Hi guys,

    Since I have updated to WordPress 5.8 and I want to go to WP Dashboard -> Appearance-> Customize then it says the following with a blank page:

    The theme “default” directory does not exist

    and consequently I cannot access this board to make BP changes.

    But on frontend the Theme works as usual, therefore it can’t be true that the theme “default” doesn’t exist anymore.

    Did you experience such an issue as well or do you have a clue how I can troubleshoot?

    Please let me know if you need admin access.

    Thanks for your response.

    Regards,
    Daniel

  • Participant
    Level: Master
    Posts: 497
    Daniel on August 7, 2021 at 6:13 pm #39975

    Hi again,

    Otherwise, is there a possibility to downgrade back to WP 5.7? Is there a plugin which does the job?

    Thanks for the suggestions & Regards
    Daniel

  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on August 7, 2021 at 10:44 pm #39979

    Hi Daniel,
    You may use the following plugin to rollback WordPress update.

    https://wordpress.org/plugins/wp-downgrade/

    Also, for your issue, you may want to check the read permission for the parent theme/active theme.

    Regards
    Brajesh

  • Participant
    Level: Master
    Posts: 497
    Daniel on August 9, 2021 at 9:22 pm #39994

    Hi Brajesh,

    Thanks for your reply.

    Where can I actually check the read permission of the theme? I have no clue how to fix this issue.

    Thanks & Regards
    Daniel

  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on August 9, 2021 at 11:49 pm #39997

    Hi Daniel,

    You can check the file permissions using an FTP client or your web hosts’s control panel(of they provide one).

    Regards
    Brajesh

  • Participant
    Level: Master
    Posts: 497
    Daniel on December 28, 2021 at 6:11 am #42292

    Hi Brajesh,

    Apologies for coming back late on this. I was very busy with work.

    I still cannot access the Customize menu under WP Dashboard/Appearance.

    I am on holiday this week and would like to fix the issue. Could you guide me where I can find the file permission in CPanel or could I give you the CPanel password to have a look?

    Thank you for your feedback and Happy Holiday Season!

    Regards,
    Daniel

  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on December 28, 2021 at 5:06 pm #42297

    Hi Daniel,
    no problem.
    Please mail me the cpanel details and I will take care of it.

    Happy holidays to you too.

    Regards
    Brajesh

  • Participant
    Level: Master
    Posts: 497
    Daniel on December 29, 2021 at 8:07 am #42301
    This reply has been marked as private.
  • Participant
    Level: Master
    Posts: 497
    Daniel on January 3, 2022 at 8:15 pm #42368

    Hi Brajesh,

    Did you have time to check my site by any chance?

    Thank you for your time and for the new update.

    Regards
    Daniel

  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on January 4, 2022 at 6:35 pm #42378

    Hi Daniel,
    Thank you for the reply.

    The credentials does not allow access to cpanel. It redirects to WordPress login.

    can you please check?

    Thank you
    Brajesh

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This topic is: resolved