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[Resolved] Unable to upload Cover Pic

  • Participant
    Level: Master
    Posts: 497
    Daniel on May 24, 2020 at 2:35 pm #30133

    Hi,

    Currently, when I want to upload a Coverphoto and I select it, then it doesn’t show it. But when I upload the profile pic, then it works well.

    There might be some conflict. Might you know what it could be?

    Thanks for your advice.

    Regards
    Daniel

  • Participant
    Level: Master
    Posts: 497
    Daniel on May 24, 2020 at 2:36 pm #30134
    This reply has been marked as private.
  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on May 24, 2020 at 2:45 pm #30135

    Hi Daniel,
    You are using Thrive’s theme. It is a theme related issue and I will suggest contacting their support for the same.

    Regards
    Brajesh

  • Participant
    Level: Master
    Posts: 497
    Daniel on July 11, 2020 at 10:09 am #31628

    Hi Brajesh,

    But why I can change the Cover Photo when creating a BP Group but I cannot change the Coverphoto for the user?

    Are you sure it is a theme problem? The problem is that I receive no support from the Theme.

    If you have any suggestion, then I will be very happy 🙂

    Regards
    Daniel

  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on July 12, 2020 at 6:55 pm #31636

    Hi Daniel,

    Since your cover upload works and profile works upload for groups, there are only 2 possible reasosn for the issue

    1. You don’t have the profile upload for user enabled in BuddyPress settings
    2. or your theme has some bug preventing you from upload.

    If you can confirm that first is not the issue then it has higher probability of being a theme related issue.

    Regards
    Brajesh

  • Participant
    Level: Master
    Posts: 497
    Daniel on July 13, 2020 at 9:11 am #31653

    Hi Brajesh,

    I have checked and for my theme, the 1. needs to be deactivated in BP Settings because otherwise the user will have two cover photos. It seems that it’s a bug with the new theme version.

    I will need to see how I can fix that. Do you offer some technical support because my theme company does not answer any tickets anymore since more than a year.

    Could I hire you for finding the bug and helping to get the issue fixed?

    Thanks for your update.

    Regards
    Daniel

  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on July 13, 2020 at 12:52 pm #31661

    Hi Daniel,
    Thank you for the reply.

    Since you have it disabled, I will assume that theme is the cause of it.

    For custom services int troubleshooting, Please use this form

    https://buddydev.com/buddypress-plugin-customization-service/

    Regards
    Brajesh

  • Participant
    Level: Master
    Posts: 497
    Daniel on July 15, 2020 at 10:38 am #31727

    Hi Brajesh,

    I could reach the the theme developer finally. He is checking now what’s the matter.

    Thank you for sending me the support link which I would consider for future queries!

    Regards
    Daniel

  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on July 15, 2020 at 11:56 am #31735

    Hi Daniel,
    Thank you for letting me know. It’s good to know.

    Marking ti resolved.

    Regards
    Brajesh

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This topic is: resolved