Hi Ravi,

Thanks for looking into this. We can’t take a short video right now unfortunately, but have linked some screenshots of the settings we have in each of the plugins below.

https://snipboard.io/sQJGMp.jpg
https://snipboard.io/dHhlUx.jpg
https://snipboard.io/ZFcYma.jpg
https://snipboard.io/mWwcTy.jpg

We’re using the Legacy Template Pack, as mentioned above, but with further testing have also noted that this is not an issue with the Nouveau Template Pack.

Please let us know if there’s anything else we can provide to assist.

Thank you.

Hi Brajesh,

We’ve done some further testing, and believe the issue is related to the “BuddyPress Private Message Rate Limiter” plugin, which we also have running. When this plugin is turned off, a blocked or suspended user cannot be messaged via the direct compose new message URL.

All three plugins are up to date. We’ve tested it on an install which is only running these plugins and BuddyPress, with a default theme.

Thanks.

Hi Brajesh,

We’ve tried to get it to work, but unfortunately messages are still able to be sent to suspended users. Messages appear as “normal” within the thread, and the non-suspended user doesn’t receive any error messages. By default, this also means that the suspended user still receives emails notifying them of any new messages.

To be sure, we re-saved all plugin settings. We have also tried to remove all functions.php/bp-custom.php code, turned off plugins, etc. but we are still unable to get it to work. The REST API still responds as normal. This has been confirmed through the use of Postman.

Thank you. 🙂

Hi Brajesh,

Hope you’re going well. Are there any updates on this? 🙂

Thanks.

Hi Brajesh,

Thank you. We’ll look forward to the update next week. 🙂