Hi Brajesh

I have a follow-up question. As you said, the storage calculation is based on the total storage, and includes subsizes. I checked all the uploaded files in the backend in the uploads/mediapress/members/User ID folder, and there were several sized variations of the same image. Is there a way to prevent the file from being created in multiple sizes to reduce storage space? I manually deleted the extra ones and there seems to be no adverse effects.

Hi Brajesh,

I disabled the “Role Based storage Limit” plugin then tried to upload some images to the new test gallery I made in your account, but after uploading 1 image at 1.09mb, it said I’ve reached the 5mb quota. I checked the test gallery you made – it has no images there so I believe it reached the 5mb after just one file.

You can check the new error logs.

Stephanie

• This reply was modified 6 months, 2 weeks ago by Stephanie. Reason: Add updates

Hello Brajesh,

I would like to provide you with a log in because even though I can access the browser console, I would not be able to tell which error is meaningful in my situation.

In order to give you an account, I need an email address for you. Could you send me a private reply with an email address so I can give that one an account? And what do you mean by “normal user” – do you mean as a front end user, or as an administrator?

Thank you
Stephanie

Hello Brajesh

Hope you had a good break.

To answer your questions:
1. I am uploading as a test user, not an admin, since the whole purpose is to let users sign up and use the site.
2. Yes, I have a caching plugin active, I use LiteSpeed Cache.
3. It is a normal wordpress site but I did add a subdomain to my site. Mediapress is installed on the main domain.

Here is a screenshot to show you what I see when I upload files as a front end test user: https://prnt.sc/6nmUKVsh5bj-

Also here are some more details:
I have deactivated most plugins not specifically designed for buddypress*. The only non-buddypress plugins I have kept activated are Elementor, Woocommerce plugins, Code Snippets and LiteSpeed Cache.

*I have another issue in that Mediapress is conflicting with another plugin (I am not quite sure which one yet but it is among the deactivated ones for this test) and it doesn’t let me upload files to the gallery (a red error appears next to the names of files I tried to upload and says there is a HTTPS error or something), shows a gallery with no thumbnail (only displays the default Mediapress thumbnail) and causes a critical error when I try to delete the gallery. I will open a separate thread for that if I can’t resolve it myself, but thought I’d mention what happens when I have third party plugins activated and when I don’t.

Thank you