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[Resolved] All covers reset, cannot upload (groups, profiles, etc)

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  • Participant
    Level: Initiated
    Posts: 10
    David Riewe on February 25, 2021 at 11:33 am #36397

    All of my profile covers and group covers have defaulted and I cannot upload to any of them. When I try to “change cover” I select the jpg it goes through the motions of uploading then displays “There was a problem uploading the cover image.”

  • Participant
    Level: Initiated
    Posts: 10
    David Riewe on February 25, 2021 at 11:48 am #36398

    Changing profile image is not a problem, only happens one changing the cover image.

  • Keymaster
    Level: Yogi
    (BuddyDev Team)
    Posts: 3115
    Ravi on February 25, 2021 at 12:23 pm #36402

    Hello David,

    Sorry for inconvenience. Please do let which environment you are dealing with is it BuddyPress or BuddyBoss Plateform and BuddyPress with Youzer. Are you able to upload media to WordPress under media section.

    Regards
    Ravi

  • Participant
    Level: Initiated
    Posts: 10
    David Riewe on February 25, 2021 at 4:13 pm #36409

    Sorry about that. I am Running BuddyPress with the Community builder theme. I have the buddy pro package.

  • Participant
    Level: Initiated
    Posts: 10
    David Riewe on February 25, 2021 at 7:36 pm #36412

    That is “Community Builder Pro” theme. I was having no problem with adding cover images to profiles and group pages. This morning I discovered they had defaulted and I cannot make updates. The function of adding profile pictures still works, only the cover isn’t.

  • Participant
    Level: Initiated
    Posts: 10
    David Riewe on February 25, 2021 at 9:53 pm #36418

    I found the problem. I forgot I changed from legacy to Nouveau. Changing back to Legacy, then checking the options to allow registered users to upload avatars and groups brought everything back.

    This can be closed 🙂

  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on February 25, 2021 at 9:54 pm #36419

    Hi David,
    Thank you for the reply.

    Is there any recent change in your plugins(Installed or updated any plugin related to Image or uploads).

    Also, Can you please check the Dashboard->Settings->BuddyPress->Options and tell me if the Cover upload is enabled there for members/groups.

    Regards
    Brajesh

  • Keymaster
    (BuddyDev Team)
    Posts: 24623
    Brajesh Singh on February 25, 2021 at 9:56 pm #36422

    Hi David,
    Thank you. I just saw your previous reply.

    I am glad that you resolved it.

    Regards
    Brajesh

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This topic is: resolved