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[Resolved] Cannot open MediaPress settings after installing MediaPress Media Rating

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  • Participant
    Level: Initiated
    Posts: 3
    thenrl on November 15, 2017 at 5:16 pm #11701

    Hi,
    I’ve WordPress 4.8.3. I’ve installed MediaPress plugin 1.2.0 from wordpress repo. Everything worked fine. Then I’ve installed MediaPress Media Rating version 1.0.3 from your site. After that, “Settings” page for MediaPress is not loading – there is completely blank site instead.
    Can you help me? I need nice rating system for my photos.

  • Keymaster
    Level: Yogi
    (BuddyDev Team)
    Posts: 3115
    Ravi on November 15, 2017 at 8:50 pm #11704

    Hello Thenrl,

    Sorry for the inconvenience, Please try to debug as follows.

    1. Enable WordPress debugging mode from ‘wp-config.php’ file. Change this

    define('WP_DEBUG', false);

    to

    define('WP_DEBUG', true);

    it will print the complete error.

    2. Or Try with deactivating others plugin one by one and check which plugin is conflicting.

    and let me know.

    Thank You
    Ravi

  • Participant
    Level: Initiated
    Posts: 3
    thenrl on November 15, 2017 at 9:11 pm #11705

    Hello, thank you for your reply.

    This is the result after enabling DEBUG:

    Notice: Undefined index: crop in /home/full-path/public_html/wp-content/plugins/mediapress/mpp-init.php on line 176

Fatal error: Uncaught Error: Call to undefined function bp_is_active() in /home/full-path/public_html/wp-content/plugins/mpp-media-rating/core/mpp-rating-functions.php:169 Stack trace: #0 /home/full-path/public_html/wp-content/plugins/mpp-media-rating/admin/admin.php(19): mpp_rating_get_rateable_components() #1 /home/full-path/public_html/wp-includes/class-wp-hook.php(298): MPP_Media_Rating_Admin->register_settings(Object(MPP_Admin_Settings_Page)) #2 /home/full-path/public_html/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters('', Array) #3 /home/full-path/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #4 /home/full-path/public_html/wp-content/plugins/mediapress/admin/mpp-admin.php(659): do_action('mpp_admin_regis...', Object(MPP_Admin_Settings_Page)) #5 /home/full-path/public_html/wp-includes/class-wp-hook.php(298): MPP_Admin_Settings_Helper->init( in /home/full-path/public_html/wp-content/plugins/mpp-media-rating/core/mpp-rating-functions.php on line 169
  • Keymaster
    Level: Yogi
    (BuddyDev Team)
    Posts: 3115
    Ravi on November 16, 2017 at 5:18 am #11710

    Hello Thenrl,

    Thank you for the details.

    I am sorry for the inconvenience .It’s our mistake. We missed to test mpp-media-rating without BuddyPress. The problem arises due to a dependency on BuddyPress.

    Please allow me to update the plugin and fix the issue(It should not require BuddyPress) today.

    Ravi

  • Participant
    Level: Initiated
    Posts: 3
    thenrl on November 16, 2017 at 12:51 pm #11715

    Thank you! I’m looking forward for new version.

  • Keymaster
    Level: Yogi
    (BuddyDev Team)
    Posts: 3115
    Ravi on November 16, 2017 at 2:48 pm #11717

    Hello Thenrl,

    I have updated the plugin. Please download the latest version of plugin and let me know if it works or not. Check the following url

    https://buddydev.com/plugins/mpp-media-rating/

    Thank Yu
    Ravi

  • Participant
    Level: Initiated
    Posts: 3
    thenrl on November 16, 2017 at 3:35 pm #11721

    Thank you, now the settings page is loading and the plugins is working fine!

  • Keymaster
    Level: Yogi
    (BuddyDev Team)
    Posts: 3115
    Ravi on November 16, 2017 at 5:36 pm #11729

    Hello Thenrl,

    Great, Thanks for the acknowledgement. I am glad that I could help.

    Thank You
    Ravi

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This topic is: resolved