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[Resolved] Problem – audio uploads not working on one site

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  • Keymaster
    (BuddyDev Team)
    Posts: 24636
    Brajesh Singh on October 26, 2015 at 5:00 pm #1276

    It is the php configuration in php.ini file. What you have set is application level setting but the server is not allowing that. So, you will need to ask the support to update the 2 settings I mentioned above with adequate size

  • Keymaster
    (BuddyDev Team)
    Posts: 24636
    Brajesh Singh on October 26, 2015 at 5:02 pm #1277

    Did you restart the apache? Php ini settings will only be effective after restarting the http server( which ever you are using, I am assuming apache )

  • Participant
    Level: Master
    Posts: 413
    Venutius on October 26, 2015 at 5:06 pm #1278

    Yes I can confirm it’s not uploading files over 2Mb.

    That’s got me confused though, since I made those changes and WordPress upload limit as displayed in Add Media changed from 2Mb to 200Mb

    Also, just to add to the mystery, on my test site I have been merily uploading files that are 5Mb in size without a problem and without making those changes. I assumed that MP was overriding those settings in some way.

    But anyway, thanks for fixing that particular issue, whatever you did.

  • Participant
    Level: Master
    Posts: 413
    Venutius on October 26, 2015 at 5:08 pm #1279

    I’ll need to get onto my host provider to see how to restart apache then, I did not do that.

  • Participant
    Level: Master
    Posts: 413
    Venutius on October 26, 2015 at 5:39 pm #1280

    Turned out I was using the wrong syntax in my php.ini file, which was accepted by WP but not Apache.

    Problem solved, thanks a lot for your help

  • Keymaster
    (BuddyDev Team)
    Posts: 24636
    Brajesh Singh on October 26, 2015 at 5:47 pm #1281

    Thank you George.
    Glad it is fixed now. Always happy to help 🙂

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This topic is: resolved