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Transcoder plugin for .mov file (of Brajesh) does not work for my website


  • Participant
    Level: Initiated
    Posts: 13
    giulietta on #21979

    Dear Brajesh,
    I have installed your Transcoder plugin on my wordpress/buddypress site. Unfortunatelly when a user upload a new .mov file I can see its entry in the transcoder queue and, after a minute, its processing status, but it ends with a generic error.
    Could you please help me? What kind of information do you need for the “diagnosys”?
    FFMPEG is installed on my server:
    $config[‘ffmpeg’] = “/usr/bin/ffmpeg”;
    $config[‘mplayer’] = “/usr/bin/mplayer”;
    $config[‘mencoder’] = “/usr/bin/mencoder”;
    $config[‘flvtool’] = “/usr/bin/flvtool2”;
    Thanks in advance!
    Giulietta


  • Keymaster
    (BuddyDev Team)
    Posts: 10970
    Brajesh Singh on #22023

    Hi Giulietta,
    I am sorry for the inconvenience.

    Please share the generic error message.

    Regards
    Brajesh


  • Participant
    Level: Initiated
    Posts: 13
    giulietta on #22124

    Dear Brajesh,
    sorry for the delay.
    Acctualy there is no message error. There is only the word “error” in the colunm status of the history transcoder table. So I don’t know how to help you for the diagnosys…
    Tell me what you need for that.
    Kisses!
    Giulietta


  • Participant
    Level: Initiated
    Posts: 13
    giulietta on #22310

    Dear Brajesh,
    are you fine?
    Please, don’t forget me, just tell me what do you need for debbugging (log files, checks…),
    Your sincerelly,
    Giulietta


  • Keymaster
    (BuddyDev Team)
    Posts: 10970
    Brajesh Singh on #22320

    Hi Giulietta,
    I am sorry for not replying earlier.

    I am not sure how do we go about debugging it as it seems to be an issue with codec. I am looking at another way to accomplish it. Using a microservice for the transcoding instead of our current implementation.

    I will be getting back to you tomorrow with more details.

    Thank you
    Brajesh


  • Participant
    Level: Initiated
    Posts: 13
    giulietta on #22345

    Dear Brajesh,
    please take your time. Any help from you is a present for me.
    kisses!
    Giulietta

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