I am using Mediapress + the Downloads add-on to enable my users to create private document galleries. As admin, I am able to download my own documents in my own user gallery without problem. My users, however, are not able to download their own files.

When they click the download link that appears under the file in their gallery, they are redirected to the site’s home page. The file link which appears when you hover over the Download link is the correct link for downloading (as admin, I am able to download the file at that link), however clicking on the link does not work for my users.

I am using a plugin to make the site private – the problem persists even when I deactivate that plugin and clear the cache. I am also using a membership plugin (Memberpress) but that doesn’t seem to be the issue either, because 1) my user is already logged in under that system when they try to download, and 2) whenever they try to access an area for which they have no privileges, they are normally taken to the login page, not the home page as happens in this case.