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  • Participant
    Level: Initiated
    Posts: 13
    kiki on #41138

    Hello Ravi,

    Yes, it helps.
    Thank you for your assistance.

  • Participant
    Level: Initiated
    Posts: 13
    kiki on #41062

    Hi Brajesh.

    Okay, thank you.

  • Participant
    Level: Initiated
    Posts: 13
    kiki on #41056

    Hi Brajesh,

    Any update on a fix?

    Please, we’re hoping this can be resolved soon because this issue is continuously causing members to have no roles, and blocking Gravity Forms from assigning one as it used to.

    Ideally, we would prefer to have Gravity Forms continue to assign roles at registration as it was doing before, and not have Member Types Pro assign roles at all.

    Thank you.

  • Participant
    Level: Initiated
    Posts: 13
    kiki on #40979

    Hi Brajesh,

    Just writing to follow-up.
    Did you get a chance to look into the role issue yesterday?

    Regards,
    Kiki

  • Participant
    Level: Initiated
    Posts: 13
    kiki on #40913

    Hi Brajesh,

    We are not using it on multisite.

    Okay, sure 👍
    Looking forward to your response on Monday.

    Thank you.

  • Participant
    Level: Initiated
    Posts: 13
    kiki on #40862

    Hello,

    After seeing your screenshots, we realized that the issue on ours was caused by a capitalization ‘mismatch’. Apparently, it is case-sensitive. It is working now.

    Thank you both for your help 🙂

    You mentioned that Gravity Forms registration overrides the role of the user. However, upon testing, it appears that with the Member Types Pro plugin activated, Gravity forms can no longer assign a role to a user, so the user ends up registered as “No Role For This Site” even if a role is set in Gravity Forms. It worked fine through the Gravity Forms registration before. Now, the Member Types Pro plugin cancels it out.

    Also, setting the SAME role in both Gravity Forms AND in your plugin (in attempt to solve the problem) doesn’t give the user a role either.

    No matter what, the user ends up with no role.

    Please test this to see if you are experiencing the same issue on your end. We need our users to have the “subscriber” role assigned to them at the time of registration. How can we fix this?

    Regards,
    Kiki

  • Participant
    Level: Initiated
    Posts: 13
    kiki on #40842

    Hi Ravi,

    You’re welcome.
    & Alright, sounds good.

    Thank you.

  • Participant
    Level: Initiated
    Posts: 13
    kiki on #40825
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  • Participant
    Level: Initiated
    Posts: 13
    kiki on #40818
    This reply has been marked as private.
  • Participant
    Level: Initiated
    Posts: 13
    kiki on #40816

    Hi Ravi,

    Okay. I have shared the plugin, as requested.

    Thank you.