It took me a bit to realize that the conditions created are open text and not supposed to be a drop down of existing Member Types. But even so, I have a few thousand people in a “FREE USER” member type and when I use either
Member Type IN “FREE USER”
Member Type EQUALS “FREE USER”
and click sync, it does not adjust and put anyone in any groups.
Am I doing something incorrectly?
Thank you for the reply.
I can assure that “FREE User” is a label for the member type.
In BuddyPress, when you create member type, you need a name (which does not have space) and a label. The name is used internally while the label is for the user.
If you can tell me how are you creating it, I can help with finding the name of the member type.
Users > Member Types (using the pro plugin)
This is what I see:
FREE Site User
FREE Site User
So it would stand to reason that the member type is “freesiteuser”, yes?
That also didn’t work. So I tried the ID number that I see when hovering over the Member Type but that also didn’t work.
Yes, “freesiteuser” is the reply.
Since we haven’t added explicit value for the member type, It will check against your profile field data.
Question 1:- Are you using a member type profile field?
Question 2:- Which type of field it is multi member type or single member type?
PS:- I am asking my team to update the plugin to add explicit support for member type to avoid this in future.
Q1 – yes.
Q2 – Not sure – but you can see the screenshot here.
It seems there is no need to add the support for member type. It is already there(I somehow overlooked it).
Please allow me 1 hour to check and verify it and get back to you.
PS:- Please visit Dashbaord->Users and can you please confirm that there are users with this member type?
I figured it out! For some reason the system had profile types correct but nobody assigned to member types. Once I went through and reassigned (to thousands!) the member type, it’s working.
There is a bug that shows two iterations of each member type in the dropdown menu to change user type on the All Users page, however. Not sure if one is invalid or they will both work.
Happy to let you poke around in our staging site if you think that will help.
It’s good to know that the feature is working.
For double dropdown on users screen, is there any chance you are using BuddyBoss platform? Our member types pro is not compatible with them(they include profile type) and we are working on a port(new plugin) that works in tandem with their profile type.
You must be logged in to reply to this topic.