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BuddyPress Multi Network – Data disappears after registrations

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  • Participant
    Level: Enlightened
    Posts: 25
    Issam on January 25, 2022 at 7:02 am #42800

    Hi Brajesh,

    Sorry to inform you that the problem is not resolved yet and I am still waiting for your availability to troubleshoot this issue on my website.

    I can confirm that I am using BuddyPress rather than BuddyBoss.

    Thank you in advance for your help!

    Best regards,
    Issam.

  • Keymaster
    (BuddyDev Team)
    Posts: 24433
    Brajesh Singh on January 25, 2022 at 11:21 am #42803

    Hi Issam,
    Welcome back.

    Normally, we need members to purchase support package for this plugin but it has been a long time that you have waited, so I will troubleshoot it on your site.

    Please share the following details for temporary access:-
    1. FTP account(to check and verify configurations as well as to allow me put any update if needed in the plugin).
    2. WordPress network admin account
    3. Database access(if you are using phpmyadmin, I will need access to that to check that the tables are being created and the changes are there).

    Thank you
    Brajesh

  • Keymaster
    (BuddyDev Team)
    Posts: 24433
    Brajesh Singh on January 25, 2022 at 11:23 am #42804

    Hi Issa,
    I had another look at your video
    https://screencast-o-matic.com/watch/crf3XvVejjX

    1. The user is registering on the sub site
    2. You are testing their profile on main site

    The problem is, if a user registers on the sub site, their profile will have data on sub site. They won’t have any data on your main site. This is the expected behaviour.

    can you please visit the profile on sub site and confirm that the data is not visible?

    Regards
    Brajesh

  • Participant
    Level: Enlightened
    Posts: 25
    Issam on January 25, 2022 at 6:07 pm #42812
    This reply has been marked as private.
  • Keymaster
    (BuddyDev Team)
    Posts: 24433
    Brajesh Singh on January 25, 2022 at 10:52 pm #42818

    Hi Issam,
    Thank you.
    I will be looking at it within next 2 days and getting back to you.

    Regards
    Brajesh

  • Keymaster
    (BuddyDev Team)
    Posts: 24433
    Brajesh Singh on January 25, 2022 at 10:53 pm #42819
    This reply has been marked as private.
  • Participant
    Level: Enlightened
    Posts: 25
    Issam on January 25, 2022 at 11:50 pm #42820
    This reply has been marked as private.
  • Participant
    Level: Enlightened
    Posts: 25
    Issam on February 4, 2022 at 10:35 am #42997

    Hello Brajesh,

    is there any news about my case.

    Thanks in advance!

    Regards,
    Issam.

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