Dear BuddyDev Support Team;
We just purchased “BP Deactivate Account”, but faced with 2 issues while testing. FYI, we are using BuddyBoss;
1- The Link redirection functionality doesn’t work. After deactivation, the setting page is redirected to the User Profile (if we aren’t forcing the user to log out) and to the logged out homepge (if we are forcing the user to log out)
2- After deactivating account, the message showing the account is deactivated still exists and only removed if the page is refreshed.
Thank you for the patience. I have checked it now.
1. The redirection is working as expected. We are only redirecting if you select logout. If you do not, we redirect to user’s default profile landing page.
2. The message ”
Your account is inactive. Please activate it to use all site functionality.” will appear all the time on their profile. It allows the users to know that their account is inactive and they must activate to to participate.
Do you want some change in these behaviour?
Regarding the message, sorry, I meant it still exists after the account is activated. It’s supposed to change to something like “Your account is active.”
Regarding redirection, we tested it and it didn’t work even when selecting Logout User. I need you to log into our testing website, please, using the admin credentials I’ll send in the next message and check the below 3 issues. FYI, we are using ARmember membership plugin (It’s designed to work with Buddypress and BuddyBoss.
1- Redirection doesn’t work
2- Users with inactive account have issues on logging in whether we are allowing them to login or preventing them with a message.
3- If a user is opening “Account Status” setting page and logs out, 404 error page is shown after logging out.
Please disable ARMember temporarily and test it. My assumption is that plugin is adding extra restrictions or redirects leading to the issue.
PS:- Do you have a staging site(let us avoid testing on the live site) where I can try these?
I have deactivated all the plugins and set the redrect to your site’s cart page. It is working fine on redirection.
The redirect is not working for external sites as we are using bp_core_redirect which uses wp_safe_redirect and that limits which domains are safe for redirection.
Can you please check?
Thank you for your efforts. I also checked and found that all the 3 issues are due to the conflict with ARmember.
We can live without redirection, what about the other two conflicts (signing in for deactivated accounts and 404 when logging out from Account Status page)? Is there a solution?
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