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[Resolved] MediaPress Local Transcoder

  • Keymaster
    (BuddyDev Team)
    Posts: 24250
    Brajesh Singh on October 8, 2021 at 4:17 am #40886

    Hi David,
    Thank you for the details. There is a simple solution for it. You need to remove shell_Exec command from the list of disabled functions.

    Please have a look at this.
    https://support.cpanel.net/hc/en-us/articles/360051980414-How-to-modify-disable-functions-in-WHM-when-using-PHP-FPM

    Please let me know if making that change makes the plugin work.

    Regards
    Brajesh

  • Participant
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    Posts: 14
    David Dietz on October 8, 2021 at 4:23 am #40887

    That’s what I did already to enable shell_exec, but it didn’t change anything. It still doesn’t work. I also restarted Apache/PHP-FPM and the VPS itself. Still nothing…

  • Keymaster
    (BuddyDev Team)
    Posts: 24250
    Brajesh Singh on October 8, 2021 at 4:33 am #40888

    Thank you.
    Please clear the error log, then visit the WordPress dashboard and check the log again.

    Is it showing some message there? There is a possibility that the change did not apply to the specific site. It happens when there are different versions of php enabled for sites.

    Please see this.
    https://forums.cpanel.net/threads/disable-functions-in-php-configuration-easyapache-4.588947/

    Regards
    Brajesh

  • Participant
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    Posts: 14
    David Dietz on October 8, 2021 at 2:19 pm #40894

    That’s not it either. I had already disabled it for the specific domain (and globally) using that method.

  • Participant
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    David Dietz on October 8, 2021 at 2:58 pm #40895

    So for the sake of trying everything, I installed another transcoder plugin called “Spreebie Transcoder” and activated it. When I went to the settings of that plugin, it has the status of “FFMPEG: Found”.

    FFmpeg:

    Server: Apache
    PHP: 7.3.31
    EXEC: ENABLED
    FFMPEG: FOUND

    I believe it’s your plugin that is having the issue in my case.

  • Keymaster
    (BuddyDev Team)
    Posts: 24250
    Brajesh Singh on October 8, 2021 at 3:14 pm #40896

    Hi David,
    Thank you for the reply.

    After your reply, I checked the way “Spreebie Transcoder” checks for FFMPEG. There are 2 differences from us.

    1. it uses ‘exec’ function instead of ‘shell_exec’. The difference is exec does not return a value while shell_exec returns a value.
    2. They run it on a dummy video included with their plugin to test, we reply on the output of shell_exec.

    here is my guess for now:-

    1. Either shell_exec is still disabled
    2. Or the plugin is not able to access the binary.

    Since exec is able to run FFMPEG, I believe it is the first issue.

    I need your php error log(or WordPress debug log) to see what error the plugin is throwing. Please provide that and I will assist.

    As far as I understand, It is some simple issue and if debug log is available, we can easily resolve it.

    Regards
    Brajesh

  • Participant
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    Posts: 14
    David Dietz on October 8, 2021 at 3:37 pm #40900

    shell_exec is definitely not still disabled. I’ve checked and double-checked. I cleared my logs (both PHP and WordPress debug) this morning, and it’s not showing any new errors for either one.

  • Participant
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    Posts: 14
    David Dietz on October 8, 2021 at 3:38 pm #40901

    I ran this in terminal, FYI:

    grep disable_functions /opt/cpanel/ea-php73/root/etc/php.ini

    and got this result:

    disable_functions =

  • Keymaster
    (BuddyDev Team)
    Posts: 24250
    Brajesh Singh on October 8, 2021 at 3:44 pm #40902

    Hi David,
    Thank you.

    That means the shell_Exec is working. Otherwise, there would have been fatal error like earlier.

    Can you please provide me temporary access to your dashboard(preferably on staging environment if you are using one).

    I will like to check a few things in the plugin and see if I can get the idea.

    Regards
    Brajesh

  • Participant
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    Posts: 14
    David Dietz on October 8, 2021 at 3:55 pm #40903
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This topic is: resolved