Hi David,
Thank you for the patience.

can you please upload a video and wait for few minutes and then check if it works. I will explain the issue after your testing is done.

Thank you
Brajesh

Hi David,
Thank you for checking.

On your server, php is not allowed to execute the shell command “which”. We were using “which ffmpeg 2>/dev/null” and it failed. I ran some other command like ‘ls’ etc and they were working but it always failed.

I was aware that the FFMPEFG exists on the server, so I changed the call for process exists() to return true. that resolved it. Other commands had no such issue.

I further searched for why the which command was not available. PHP runes under the user your web server is running(most of the time www-data). Some of the OSs limit which command can be accessed by a less privileged user. It seems in your case ‘which’ was not allowed to be executed.

Regards
Brajesh

Hi David,
Thank you.

We can not do it at the moment as it will be more trouble. I do have whm servers and I am going into the root cause in near future.

I will be most probably adding a filter on the exists check to allow it be bypassed(or an option to do so).

Thank you
Brajesh

Thank you.