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Try again Transcoder set up help – with purchased support

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  • Keymaster
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    Brajesh Singh on February 22, 2020 at 4:45 pm #27840
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    Tony on February 22, 2020 at 4:48 pm #27841
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    Brajesh Singh on February 22, 2020 at 4:51 pm #27842
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    Tony on February 22, 2020 at 4:54 pm #27843
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    Tony on February 22, 2020 at 4:55 pm #27844
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    Brajesh Singh on February 22, 2020 at 4:59 pm #27845
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    Tony on February 22, 2020 at 5:01 pm #27846
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    Brajesh Singh on February 22, 2020 at 5:03 pm #27847
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    Tony on February 22, 2020 at 5:08 pm #27848

    i thought i would see thunmbnai.

  • Keymaster
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    Brajesh Singh on February 22, 2020 at 5:10 pm #27849

    Hi Tony,
    The current version does not support auto thumbnail. It makes the videos playable on web.

    We do have a version in work which supports thumbnail. I will be checking with my team to see where we are on that and will update you on Monday.

    Thank you
    Brajesh

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