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Try again Transcoder set up help – with purchased support

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  • Participant
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    Tony on February 22, 2020 at 5:11 pm #27850
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  • Keymaster
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    Brajesh Singh on February 22, 2020 at 5:14 pm #27851

    OOps, I was incorrect.

    The preview generation is supported in the current version. I thought, It was still a work in progress.

    The current video is not showing that as I had re queued it from your errored out file.

    Please try uploading a new file and see if it generates or not?

    PS:- I did not check the cron job, do you have it setup?

  • Participant
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    Tony on February 22, 2020 at 5:18 pm #27852
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  • Keymaster
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    Posts: 24623
    Brajesh Singh on February 22, 2020 at 5:26 pm #27853

    Hi Tony,
    Seems you have the cron tab configured as I can see some videos got converted.

    Since the cron jobs are user specific, you can check it by using the command

    
crontab -e

    to see if you added for the WordPress install or not.

    PS:- Next private message will provide details on what needs to be done in future if you need to recreate it.

    Regards
    Brajesh

  • Keymaster
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    Brajesh Singh on February 22, 2020 at 5:41 pm #27854
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    Tony on February 22, 2020 at 6:07 pm #27855
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  • Keymaster
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    Brajesh Singh on February 22, 2020 at 6:10 pm #27856
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    Tony on February 22, 2020 at 6:16 pm #27857
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    Tony on February 22, 2020 at 6:19 pm #27858
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    Tony on February 22, 2020 at 6:23 pm #27859
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