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  • Participant
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    Janet B on March 28, 2021 at 9:15 pm in reply to: [Resolved] rtMedia Activity URL Preview plugin blocked by Community Builder theme? #37342

    Upon looking at it more closely, it seems like the version had not changed from the one originally licensed, but perhaps it was removed and re-added and the mod to the .js file you requested was gone. So I put that mod back, although I noted it was on line 132 instead of line 131.

    I tried this both with and without updates to the rest of the plugins on the site, which were mostly BD updates.

    No URL previews…

  • Participant
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    Posts: 76
    Janet B on March 28, 2021 at 3:25 pm in reply to: [Resolved] rtMedia Activity URL Preview plugin blocked by Community Builder theme? #37332

    Hello,

    I have stepped away from this project for a bit, but was was told (and confirmed) that the URL link preview function has broken again.

    I noticed that the plugin had been updated, so I re-applied the change to the rtm-url-preview.min.js file you had requested as well, but it’s not working.

    No errors being displayed or logged, but no link preview either…

    Suggestions?

    Janet

  • Participant
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    Posts: 76
    Janet B on February 11, 2021 at 9:40 pm in reply to: [Resolved] rtMedia Activity URL Preview plugin blocked by Community Builder theme? #36176

    Thank you – I must have reset it somehow the first time. After re-applying the upgrade on the backup it is fine.

    Janet

  • Participant
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    Janet B on February 10, 2021 at 3:03 pm in reply to: [Resolved] rtMedia Activity URL Preview plugin blocked by Community Builder theme? #36163

    Hello,

    Quick question – All the theme customizations made previously were lost in this upgrade. Everything was returned to the default settings.

    I can look at a prior backup and compare every single one, but there are a lot and many changes were made.

    Is it possible to do this upgrade without resetting all the theme settings to defaults?

    Janet

  • Participant
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    Posts: 76
    Janet B on February 4, 2021 at 6:03 pm in reply to: [Resolved] rtMedia Activity URL Preview plugin blocked by Community Builder theme? #36050

    That did the trick 🙂
    I will need to keep track of this as rtMedia evolves but this is great progress.

    We will proceed from here and see how things go.

    Thank you very much!
    I’m really impressed with how well you support your products. It is uncommon and worth every penny of the membership.

    Janet

  • Participant
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    Posts: 76
    Janet B on February 4, 2021 at 2:34 am in reply to: [Resolved] rtMedia Activity URL Preview plugin blocked by Community Builder theme? #36043

    Hi Brajesh,

    Thank *you* for sticking with it. I did upgrade the theme.
    Unfortunately, I am not seeing any preview if I paste directly into a new activity window.

    I reverted to the WP 2019 theme temporarily and confirmed that it worked there and then returned to the CB theme but did not see a preview.

    I also tried adding new group activity with the same result.

    This is an example from the JS console – 3 separate errors plus some nonce warnings that I skipped:

    at jquery.min.js?ver=3.5.1:2
    at Xe (jquery.min.js?ver=3.5.1:2)
    at Function.css (jquery.min.js?ver=3.5.1:2)
    at Object.get (jquery.min.js?ver=3.5.1:2)
    at init.cur (jquery.min.js?ver=3.5.1:2)
    at new init (jquery.min.js?ver=3.5.1:2)
    at Function.et [as Tween] (jquery.min.js?ver=3.5.1:2)
    at Object.createTween (jquery.min.js?ver=3.5.1:2)
    at Object.S.Animation.S.extend.tweeners.* (jquery.min.js?ver=3.5.1:2)
    at ct (jquery.min.js?ver=3.5.1:2)
    rtm-url-preview.min.js?ver=2.3.0:5 Uncaught TypeError: Cannot read property ‘indexOf’ of undefined
    at b (rtm-url-preview.min.js?ver=2.3.0:5)
    at HTMLDivElement.<anonymous> (rtm-url-preview.min.js?ver=2.3.0:5)
    at HTMLDivElement.dispatch (jquery.min.js?ver=3.5.1:2)
    at HTMLDivElement.v.handle (jquery.min.js?ver=3.5.1:2)
    rtm-url-preview.min.js?ver=2.3.0:5 Uncaught TypeError: Cannot read property ‘indexOf’ of undefined
    at b (rtm-url-preview.min.js?ver=2.3.0:5)
    at HTMLDivElement.<anonymous> (rtm-url-preview.min.js?ver=2.3.0:5)
    at HTMLDivElement.dispatch (jquery.min.js?ver=3.5.1:2)
    at HTMLDivElement.v.handle (jquery.min.js?ver=3.5.1:2)

    Please advise as to what additional information I can provide that might help.

    Janet

  • Participant
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    Janet B on February 2, 2021 at 1:12 am in reply to: [Resolved] rtMedia Activity URL Preview plugin blocked by Community Builder theme? #35998

    Just checking in and hoping there has been meaningful progress…

  • Participant
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    Janet B on January 26, 2021 at 3:07 am in reply to: [Resolved] rtMedia Activity URL Preview plugin blocked by Community Builder theme? #35785

    Yes. That is a Monday. Who knows what the weekend will bring. Let’s call it Feb 3rd and hopefully it will be less pressure.

    Thank you,

    Janet

  • Participant
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    Posts: 76
    Janet B on January 25, 2021 at 1:05 am in reply to: [Resolved] rtMedia Activity URL Preview plugin blocked by Community Builder theme? #35750

    Hello,

    Yes, you have been very responsive to all my concerns, including this one. It is not common and I appreciate that. Thank you. Unfortunately, as you have observed, the resolution seems more difficult.

    For me, the odyssey has been a little longer, I understand your timeline.

    I would rather wait a little longer if you can offer me a date that I will be able to stand behind.

    Janet

  • Participant
    Level: Enlightened
    Posts: 76
    Janet B on January 24, 2021 at 1:33 pm in reply to: [Resolved] rtMedia Activity URL Preview plugin blocked by Community Builder theme? #35732

    Hello,

    I really need to get a resolution to this problem. As I have explained before, we cannot proceed and the entire project is halted, for over two weeks now, because the single most central feature is literally everywhere – except Buddypress and bbPress.

    I appreciate your willingness to address the issue but I’ve been told “about 2 days” at least 3 times.

    If we can’t resume the project first thing tomorrow AM, there isn’t going to be a project anymore. As much as we might like it to be otherwise no one waits weeks for anything in the Internet age.

    We’re well past delivery on a project that should have only taken a couple of days from the outset. It is very disappointing.

    Can you tell me when this will really be done? We had rtMedia working fine before getting involved with the Community Builder theme and BD plugins, but it is too late to go back now. We’re underwater on the project already.

    Janet