Hi Eric,

Thank you for the topic.

I looked at your account and I can see the issue.

currently, you have valid license(for receiving updates) for only 2 plugins:-
– BuddyPress Moderation tools
– BuddyPress Friendship Restrictions

Access for all other premium plugins have expired. you are most probably using some of our free plugins which will receive update irrespective of the license status.

Regards
Brajesh

Hi Eric,
Thank you for the reply.

Please open a new topic to help us keep the discussion focused around the issues you are facing. I will assist you there.

Thank you
Brajesh

Hi,
It seems your problem is user is not marked as part of the sub site.

In our case, we add a record(create a log that user belongs to this sub site) when a user is added to the sub site.

Here is the list of actions when we record the user as part of current site’s member directory.
https://github.com/sbrajesh/buddypress-multi-network/blob/master/core/class-bp-multi-network-actions.php#L30

Here is it in plain English(if the above code does not make sense):-
1. When a user activates their account on a sub site, we add them to the sub site.
2. When a user is added to the sub site

Since you are using WooCommerce, these actions may not be firing.

Adding this code to your bp-custom.php

add_action( 'user_register', function ( $user_id ) {
	if ( function_exists( 'mnetwork_add_user' ) ) {
		mnetwork_add_user( $user_id, get_current_blog_id() );
	}
} );

May do the trick. Try registering a new user after putting it. Do they appear if they register on the sub site and login there.

Regards
Brajesh

Hi Ankit,
I am sorry, I am unable to make sense of it.

Please see our How to ask for support section here
https://buddydev.com/support/forums/topic/forum-posting-guidelines/

and share the details to help us understand and assist you.

Thank you
Brajesh

Hi,
Thank you for using the plugin.

Are you using the latest version of the plugin( 1.4.4)? Also, which theme are you using? Please let me know and I will assist.

Regards
Brajesh